The value of community

4 main benefits of the Talkdesk Community for customers.

Customer service is not a department, it’s an attitude. And there is no reason why our customers should feel alone, on an island, bearing the responsibility of delivering exceptional customer service experiences.

With a laser focus on being there for our customers when they need us, delivering a better way to great customer experience (CX), I’m thrilled to share that the launch of the Talkdesk Community is scheduled for June 15, coinciding with day 1 of Opentalk 2021.

What is the Talkdesk Community?

The Talkdesk Community will provide a space for our amazing customers to connect, collaborate, and celebrate CX innovation and best practices. A place to share with peers everything that inspires, drives, and challenges them as CX leaders.

Members of the community will gain additional value from their Talkdesk investment by brainstorming, exploring, and even respectfully debating with their peers about Talkdesk and CX solutions, use cases, and strategies.

Contributors can develop and establish themselves as CX leaders by growing their network, learning from others, and sharing their ideas and experiences. 

Why should you be part of the Talkdesk Community?

The Talkdesk Community is a space to be heard, inspired, and empowered to deliver exceptional CX.

As we talk to customers about what they want from a community, we’ve identified four areas where customers can benefit from membership:

1. Innovation and ideation. Gain insight into Talkdesk’s product roadmap to plan for the future. Co-create with the Talkdesk product team to build and prioritize the products and features that suit your needs.
2. Engage and learn. Expand your professional network and grow your personal brand by participating in discussion forums and Q&A. Guide conversations with peers and Talkdesk teams to address your most pressing needs or pain points.
3. Space to grow. Learn about different CX strategies and Talkdesk use cases from your peers. Gain points of reference and understand the complexities and benefits of approaching your contact center in a new way.
4. Scale and simplify. Access our self-service tools via a centralized library of resources, including our Knowledge Base, Talkdesk Academy, and events calendar. Bring other members of your team into the community to extend internal capabilities. 

For customers, by customers.

I’d also like to express my gratitude to the founding members of the Talkdesk Community. Over one hundred customers raised their hands back in December to join the community early access program, to help us test the system and provide insightful feedback.

As we endeavor to create a community for customers, by customers, their input was—and will continue to be—invaluable.

For our next chapter, we will once more ask that new members share their feedback, so we can continue to grow the community into a space that reflects customer needs and great CX.

The perfect incubator for your post-Opentalk inspiration.

Opentalk 2021 offers two days of thought-provoking content and opportunities to discuss solutions to real business problems so you can achieve a superior customer experience.

You can take the ideas from CX innovators participating in Opentalk 2021 into the Talkdesk Community discussion forums. Collaborate with other customers, build out actionable tactics, or reach out to those peers who shared their success stories to exchange best practices.

Register here for Opentalk. It’s free! We look forward to hosting you virtually on June 15-16 for what will be the customer experience (CX) event of the year.

And watch your email on June 15 for your Talkdesk Community welcome.