Talkdesk crowned a winner in The 2024 A.I. Awards  

The program celebrates the brightest and best in artificial intelligence organizations across the globe.

SAN FRANCISCO – October 8, 2024 – Talkdesk®, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology that serves enterprises of all sizes, today announced it has been crowned a winner in the 2024 A.I. Awards program in the category Best Use of A.I. in Customer Service.

A new awards program launched earlier this year by established cloud computing awards body The Cloud Awards, The A.I. Awards recognizes and rewards excellence and innovation in the use or development of cloud AI technologies and machine learning. The 2024 program featured 21 categories and received entries from organizations of all sizes worldwide, including North America, across Europe, the Middle East, and Asia Pacific (APAC).

The Best Use of A.I. in Customer Service category recognizes the most innovative company providing AI-powered customer service solutions that empower businesses to deliver exceptional, differentiated customer service that builds lasting customer relationships. Cloud AI technologies offer advanced capabilities for automating routine tasks, anticipating customer needs, and delivering personalized interactions that enhance satisfaction and loyalty. Talkdesk is a winner in this category for its flagship Talkdesk CX Cloud™ and Talkdesk Industry Experience Clouds™. 

Talkdesk CX Cloud is an AI-powered customer experience platform that helps enterprises deliver modern customer service their way with native applications for omnichannel engagement, customer experience analytics, customer self-service, workforce engagement, and employee collaboration. The Talkdesk Industry Experience Clouds are purpose-built to address the unique workflows, requirements, and regulations specific to individual industries, including financial services, healthcare, retail, government, and education. With specialized workflows and integrations delivered out of the box, Industry Experience Clouds accelerate time to value and provide a higher return on investment (ROI) than one-size-fits-all solutions.

The full list of winners across all categories can be found on The A.I. Awards website.

Supporting Quotes

James Williams, chief executive officer of The Cloud Awards, said: “There has been great anticipation leading up to the launch of the new A.I. Awards program, and the winners selected by our judging panel have not disappointed. We’ve been excited and inspired by the quality of innovations on show throughout the program, and we’re delighted to reveal 2024’s winners. All of our winners have shown a remarkable level of ingenuity and dedication towards harnessing cloud AI to improve processes and outcomes for organizations across the world. Talkdesk fully embodies these attributes and are a worthy winner. We congratulate both them, and the other winners, and are excited to see what new innovations are in store for 2025 and beyond.”

Annabelle Whittall, technical director and head judge of The A.I. Awards, said: “Talkdesk has been awarded the ‘Best Use of A.I. in Customer Service’ at the 2024 A.I. Awards for its pioneering work in transforming customer experience through generative A.I. Talkdesk’s CX Cloud and Industry Experience Clouds deliver exceptional customer interactions by seamlessly integrating GenAI, specialized workflows, and vertical integrations, making self-service automation and agent empowerment effortless. By offering an innovative, out-of-the-box platform that drives efficiency, reduces costs, and uncovers critical insights, Talkdesk is setting new standards in the customer service industry, helping businesses worldwide achieve breakthrough results.”

Tiago Paiva, chief executive officer and founder of Talkdesk, said: “We are proud to be named a winner in the 2024 A.I. Awards program in the category Best Use of A.I. in Customer Service. We’ve worked hard to innovate and create AI-powered CX solutions that meet the unique needs of different industries and help our customers stay ahead in their markets. This recognition shows the dedication of our teams and motivates us to keep raising the bar.”

About Talkdesk

Talkdesk® is on a mission to rid the world of bad customer experience. With our cloud-native, generative AI-powered CX platform, purpose-built industry solutions, and extensible AI offerings, we empower enterprises in the cloud and on-premises to deliver exceptional customer experiences that make them more competitive, grow revenue, reduce costs, and provide operational efficiencies. With specialized workflows and integrations delivered out of the box for our Industry Experience Clouds, Talkdesk accelerates value for our customers faster and more simply than legacy or one-size-fits-all solutions. 

Partnering with enterprises globally, we deliver continuous innovation and breakthrough results. Our commitment to reliability and security, paired with our track record of delivering on promises, sets us apart in the industry. Elevate customer experiences, streamline operations, and increase revenue with Talkdesk. Companies that love their customers use Talkdesk.

Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.

About The A.I. Awards       

The A.I. Awards recognizes the best and the brightest in solutions utilizing artificial intelligence. The program incorporates 21 categories across a wide range of sectors, including ‘Best Use of AI in Retail and eCommerce’ and ‘Best Use of AI in Finance.’ 

Media Contacts:

Talkdesk
Talkdesk Public Relations
[email protected]

The Cloud Awards
Matthew Gregory
[email protected]