Talkdesk named to 2024 KMWorld AI 100, highlighted as AI Trailblazer

Practical generative artificial intelligence innovations that drastically enhance the customer experience earn Talkdesk the spot

• Talkdesk is on a mission to rid the world of bad customer experiences. Its artificial intelligence (AI)-powered knowledge management delivers laser-precise, real-time answers for positive customer experiences.

• Brands value how the Talkdesk knowledge management system effectively orchestrates information to ensure accurate answers, whether provided via live service by agents or directly through customer self-service.

• Recognition highlights the commitment from Talkdesk to AI innovation and providing better experiences and efficiencies to its global customers.

SAN FRANCISCO — July 8, 2024 — Talkdesk®, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology that serves enterprises of all sizes, today announced that it has been named to the 2024 KMWorld AI 100: The Companies Empowering Intelligent Knowledge Management and featured as an AI Trailblazer. The list honors innovative knowledge management vendors that are infusing their offerings with AI and related technologies. Talkdesk made this year’s list for demonstrating innovation and proven success in helping businesses easily and responsibly use generative artificial intelligence (GenAI) throughout the customer journey. 

GenAI is fundamental to the Talkdesk CX Cloud™ platform. Talkdesk customers have drastically improved and personalized their customers’ interactions, whether live with agents or via self-service. Talkdesk Knowledge Management™ features GenAI that enables Talkdesk Autopilot™ (an autonomous self-service solution) and Talkdesk Copilot™ (an automated assistant for contact center agents) to intelligently search, review, and extract precise information from full articles or frequently asked questions (FAQs), providing customers with accurate, conversational responses that improve customer experience, while driving additional revenues, improving operational efficiency, and optimizing agent performance.

Inclusion in the KMWorld AI 100 builds on a series of awards and recognitions for Talkdesk in 2024. Company Founder and Chief Executive Officer Tiago Paiva was named the “Best Artificial Intelligence (AI) Company CEO” in the AI Breakthrough Awards. The company was also named a Leader in the IDC MarketScape: Worldwide Contact Center–as-a-Service (CCaaS) Applications Software 2024 Vendor Assessment and in the Aragon Research Globe™ for Conversational AI in the Intelligent Contact Center (ICC), Talkdesk was honored at the Customer Contact Week (CCW) Excellence Awards as “Cloud-Based CX Solution of the Year,” and has continuously earned high ratings in TrustRadius Top Rated Awards and G2’s Best Software Awards.

In recent months, Talkdesk has introduced several groundbreaking and industry-first GenAI innovations in CX, including Talkdesk Navigator, mood insights, Talkdesk Ascend Connect, Talkdesk Autopilot for Banking, Talkdesk Autopilot for Retail, and Talkdesk Autopilot for Healthcare.

Supporting Quotes

Marydee Ojala, KMWorld editor-in-chief, said: “It’s easy to become overwhelmed, even awestruck, at the amount of information about AI, particularly GenAI, thrown at us on a daily basis. The ability of AI technologies to process vast amounts of data, recognize patterns that humans can’t see, and generate new knowledge and insights, boggles the imagination. We at KMWorld are excited about the potential of AI to provide innovative KM solutions across the entire enterprise.”

Tiago Paiva, founder and chief executive officer at Talkdesk, said: “It’s an honor to be recognized by KMWorld for our cutting-edge AI innovation. I truly believe with GenAI we can finally close the curtain on bad customer experiences, so that’s where we’re focusing our efforts. From putting real-time information at agents’ fingertips to give hyper-personalized guidance, to helping customers get accurate answers by themselves, GenAI infused across the contact center is making a difference to customer experience among many global brands we support.”

About Talkdesk

Talkdesk® is on a mission to rid the world of bad customer experience. With our cloud-native, generative AI-powered CX platform, purpose-built industry solutions, and extensible AI offerings, we empower enterprises in the cloud and on-premises to deliver exceptional customer experiences that make them more competitive, grow revenue, reduce costs, and provide operational efficiencies. With specialized workflows and integrations delivered out of the box for our Industry Experience Clouds, Talkdesk accelerates value for our customers faster and more simply than legacy or one-size-fits-all solutions.

Partnering with enterprises globally, we deliver continuous innovation and breakthrough results. Our commitment to reliability and security, paired with our track record of delivering on promises, sets us apart in the industry. Elevate customer experiences, streamline operations, and increase revenue with Talkdesk. Companies that love their customers use Talkdesk.

Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.

About KMWorld

With more than 25 years of market coverage experience serving both technology professionals and executive management, KMWorld is the premier resource for actionable advice and real direction on solutions and strategies in knowledge, content, document, and information management today. From advanced news and trends analysis, to case studies and in-depth research, KMWorld guides more than 50,000 IT and business professionals at organizations across North America involved in the evaluation, recommendation, and purchase of enterprise technology products and services. We believe that successful businesses today rely on the careful balance of technology, process, and people. KMWorld delivers the market knowledge, process management skills, and best practices to make that happen.

Media Contact:

Talkdesk Public Relations

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