Our customers love us on G2

Just before wrapping up 2020, we have yet another reason to show appreciation for our customers.

The G2 Winter 2021 Report is out! ❄️ And we’re proud to tell the world that Talkdesk placed number one in 18 reports, one more than in the G2 Fall 2020 Report. 🍂

We’re also thrilled to announce that we lead the Contact Center as a Service (CCaaS) industry in six categories:

• Best Contact Center Operations Software
• Best Telecom Services for Call Centers Software
• Best Auto Dialer Software
• Best Speech Analytics Software
• Best Contact Center Quality Assurance Software
• Best Contact Center Knowledge Base

Talkdesk leads all CCaaS vendors in total customer reviews on G2.com, Inc. with 1,140 reviews, 35% more than its closest competitor with a score of 4.4 out of 5 stars. ⭐️ Talkdesk also earned G2 badges for Best Relationship, Best Usability and Most Implementable.

But what is G2 and why should we care about it anyway?

While many websites provide peer-to-peer reviews, G2 is one of the largest available for the Software as a Service (SaaS) space, with more than one million reviews for CRM, ERP, HR, CAD, PDM, contact center, marketing software and more.

G2 releases quarterly reports that focus on the ongoing rankings of many software vendor categories and is the place to go for those who want to choose the right software and services for their business based on authentic, timely reviews from real users.

That’s why this is great news for Talkdesk and represents such a powerful testament to the amazing experiences we provide for our customers. Check out the reviews and feedback for yourself on the G2 site.

Huge shout out to everyone who reviewed and rated Talkdesk on G2! Here’s to an even better 2021 delivering great customer experience!