Press Release
Talkdesk recognized for exceptional customer experience in the 2025 Excellence in Customer Service Awards
Talkdesk Customer Care wins Transformation of the Year award for advancing AI-driven CX and exemplifying the company’s mission to eliminate bad customer experiences
PALO ALTO, Calif.—April 24, 2025—Talkdesk®, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology that serves enterprises of all sizes, today announced that it has been named a winner in the 2025 Excellence in Customer Service Awards, presented by the Business Intelligence Group. This recognition highlights the organization’s commitment to delivering outstanding customer experiences and its leadership in service excellence.
The Talkdesk Customer Care team was recognized in the Transformation of the Year category for its exceptional approach to solving customer challenges, elevating engagement, and creating measurable value for clients and stakeholders.
Guided by its mission to rid the world of bad CX, Talkdesk leads by example. The Customer Care team has extended a value-driven approach beyond pre-sales to span the entire customer lifecycle—ensuring every customer interaction drives adoption, enablement, and effective use of Talkdesk AI solutions. This approach includes collaboratively defining each customer’s goals, establishing pre-implementation benchmarks, and developing a 12-month AI delivery roadmap. These steps enable continuous tracking of key metrics and clear demonstration of value over time.
Talkdesk Customer Care is also leveraging Talkdesk AI innovations to enhance operational efficiency and elevate the support experience it delivers. As a result, 30% of support tickets are now fully resolved through Talkdesk Autopilot, significantly accelerating response times and reducing manual effort. The team also consistently earns high satisfaction scores, with a customer satisfaction (CSAT) of 95%. By continuously innovating and adopting its own technology, Talkdesk is not only helping customers transform the experiences they provide—but also improving the experience it delivers to them.
“We’re honored to have the Talkdesk Customer Care team recognized by the Business Intelligence Group,” said Brian Starcher, senior vice president of customer care at Talkdesk. “This award is a reflection of how our team shows up for customers every day—with a deep commitment to CX excellence, partnership, and helping them get more from their investment in Talkdesk.”
The Excellence in Customer Service Awards celebrate those individuals, teams, and organizations that are transforming how companies engage with their customers. Winners are selected by a panel of business leaders who evaluate nominees based on innovation, service impact, and measurable results.
“Customer service is often the difference between a brand that’s remembered and one that’s forgotten,” said Russ Fordyce, chief executive officer of the Business Intelligence Group. “Organizations like Talkdesk are redefining what service excellence looks like and setting a new benchmark for the industry.”
About Talkdesk
Talkdesk® is on a mission to rid the world of bad customer experience. With our cloud-native, generative AI-powered CX platform, purpose-built industry solutions, and extensible AI offerings, we empower enterprises in the cloud and on-premises to deliver exceptional customer experiences that make them more competitive, grow revenue, reduce costs, and provide operational efficiencies. With specialized workflows and integrations delivered out of the box for our Industry Experience Clouds, Talkdesk accelerates value for our customers faster and more simply than legacy or one-size-fits-all solutions.
Partnering with enterprises globally, we deliver continuous innovation and breakthrough results. Our commitment to reliability and security, paired with our track record of delivering on promises, sets us apart in the industry. Elevate customer experiences, streamline operations, and increase revenue with Talkdesk. Companies that love their customers use Talkdesk.
Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.
About Business Intelligence Group
The Business Intelligence Group was founded with the mission of recognizing true talent and superior performance in the business world. Unlike other industry award programs, these programs are judged by business executives with relevant experience and insight. The organization’s proprietary scoring system uniquely measures performance across multiple business domains and rewards those companies whose achievements stand above their peers.
Media Contacts
Talkdesk Public Relations
Business Intelligence Group
Eliana Starbird
Chief Nominations Officer
+1 909-529-2737