Press Release
Talkdesk earns TrustRadius Awards for Workforce Optimization and VoIP
Users of most trusted business technology reviews site score Talkdesk ‘top rated’ in key contact center categories
SAN FRANCISCO — May 27, 2021 — TrustRadius has recognized Talkdesk®, Inc., the global customer experience leader for customer-obsessed companies, with 2021 Top Rated Awards for Call Center Workforce Optimization and Voice over Internet Protocol (VoIP).
With almost 300 verified reviews, Talkdesk emerged as a valuable player in each category with high scores in the following areas:
- 9.0 out of 10 for click-to-call
- 9.2 out of 10 for warm transfer
- 8.8 out of 10 for inbound call routing
- 8.8 out of 10 for customer interaction analytics
“Talkdesk has won Top Rated Awards for Call Center Workforce Optimization and VoIP based entirely on feedback from their customers,” said Megan Headley, vice president of research, TrustRadius. “Talkdesk reviewers on TrustRadius love the platform’s dedicated support team and highlight its easy-to-use interface and quality management features.”
In January, TrustRadius awarded Talkdesk its 2021 Best Customer Support Awards, 2021 Best Feature Set Award and 2021 Best Usability Award. To win in each category, a nominated organization must receive a minimum of 10 TrustRadius reviews in the past year with a specific mention of the product’s customer support, feature set and usability, respectively. TrustRadius also recognized Talkdesk in March with 2021 Top Rated awards for Contact Center Software and Call Recording.
“The speed of innovation at Talkdesk reflects our commitment to ensuring businesses everywhere can deliver better customer experiences through any channel, resulting in higher customer satisfaction, cost savings and profitability,” said Tiago Paiva, chief executive officer, Talkdesk. “TrustRadius’ reviewers are giving the Talkdesk call center workforce optimization and VoIP solutions high marks across the board, as we assist them in achieving their customer experience goals.”
Since 2016, the TrustRadius Top Rated Awards have become the industry standard for unbiased recognition of B2B technology products. Based entirely on customer feedback, they have never been influenced by analyst opinion or status as a TrustRadius customer. A detailed criteria breakdown on the methodology and scoring that TrustRadius uses to determine Top Rated winners can be found here.
Additional Resources
- Get inspired by CX industry game changers sharing their success stories and future-forward innovations. Register now to attend the Talkdesk Opentalk 2021 virtual event June 15-16
- See Talkdesk recognized as a Leader in the Gartner 2020 Magic Quadrant for Contact Center as a Service
- Hear directly from customers on why they selected Talkdesk CX Cloud and the difference it has made in their contact centers
Social Networks
- Web: https://www.talkdesk.com
- Blog: https://www.talkdesk.com/blog/
- Twitter: https://twitter.com/Talkdesk
- LinkedIn: https://www.linkedin.com/company/talkdesk/
- Facebook: https://www.facebook.com/Talkdesk/
- Instagram: https://www.instagram.com/Talkdesk/
About Talkdesk
Talkdesk® is a global customer experience leader for customer-obsessed companies. Our contact center solution provides a better way for businesses and customers to engage with one another. Our speed of innovation and global footprint reflect our commitment to ensure businesses everywhere can deliver better customer experiences through any channel, resulting in higher customer satisfaction, cost savings and profitability. Talkdesk CX Cloud™ is an end-to-end customer experience solution that combines enterprise scale with consumer simplicity. Over 1,800 innovative companies around the world, including IBM, Acxiom, Trivago, and Fujitsu partner with Talkdesk to deliver a better way to great customer experience. Learn more and request a demo at www.talkdesk.com.
Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered ® trademarks of their respective holders. Use of them does not imply any affiliation or endorsement by them.
Media Contacts:
Talkdesk Public Relations