ebook
How to hire and manage a remote workforce
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Technology is just one piece of the puzzle for how organizations need to adapt to the new work-from-home environment.
To help customer experience (CX) leaders go remote and shift their hiring and management processes and styles, this ebook compiles:
- Useful tips for hiring and training remote contact center agents
- An end-to-end guide for managing a remote team
- A call scoring form to evaluate remote customer support agents.
