The COVID-19 pandemic has shifted our reality; not only have our daily lives been transformed, but banking client demands are massively shifting as well. Clients demand better experiences, such as leveraging digital methods for cash transactions and even routine in-person branch engagements.
These new client demands will transform global economic recovery. In this ebook, Chris Skinner, a world-renowned banking expert, and author explores the recent changes to the banking ecosystem and how to keep CX at the center of every strategic approach.
You will learn:
- Driving the debate of human vs. digital.
- Leveraging CX to create the future of banking.
- Uncovering an authentic omnichannel experience with omniaccess.
- Competing with the fintech CX.
