The future of workforce engagement: The rise of the hybrid contact center

A new report by Talkdesk Research™ reveals what to expect for the future of work in the contact center.

In its latest thought leadership report, Talkdesk Research™ reveals what the future holds for workforce engagement in the contact center.

The future of workforce engagement in the contact center summarizes key findings of a quantitative online survey with 650 interviews among CX professionals across 11 different global markets.

The survey data indicates that hybrid working will be the “new normal” for 61% of organizations, even when a return to office is deemed safe.

About Talkdesk

Talkdesk® is a global customer experience leader for customer-obsessed companies. Our contact center solution provides a better way for businesses and customers to engage with one another. Our speed of innovation and global footprint reflect our commitment to ensure businesses everywhere can deliver better customer experiences through any channel, resulting in higher customer satisfaction, cost savings and profitability. Talkdesk CX CloudTM is an end-to-end customer experience solution that combines enterprise scale with consumer simplicity. Over 1,800 innovative companies around the world, including IBM, Acxiom, and Fujitsu partner with Talkdesk to deliver a better way to great customer experience. Learn more and request a demo at www.talkdesk.com.