A better self-service experience with AI

Dec. 11, 11 a.m. EST | 8 a.m. PST | 4 p.m. UK

Customer service expectations are exacting especially for FAQs that don’t require live agent assistance. Top shelf brands use AI to exceed these expectations by delivering the right answers accurately and quickly. AI allows customers to use everyday language to get what they’re looking for without wading through complicated menus. Done well, delighted customers reward brands with repeat business, loyalty, and high CSAT scores. Done poorly, and the exact opposite is true.

Join us to learn how Talkdesk AI-powered self-service tools such as Autopilot help you deliver delightful customer experience. See step-by-step demonstrations on how you can elevate self-service interactions. You only get one chance to make a great first impression and self-service is often the first experience customers have with your brand. Make the most of it.

In this session, you will discover ways to: 

•  Leverage Talkdesk Autopilot to automate self-service workflows.

• Enable non-technical users to build and manage Autopilot with minimal effort.

• Easily identify complex issues & seamlessly hand off to a live agent.

• Analyze and improve self-service interactions and knowledge management.

• And more…