Webinar On Demand

How conversational AI will lead to customer-centric automation

Conversational Ai Will Lead Customer Centric Automation

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A new generation of AI-powered automation has emerged in the past few years, and this time it’s powered by conversational AI. The outputs are richer and go well-beyond solving simple tasks.

Jay Gupta – director of product marketing – AI, automation, and analytics – dives into the importance of customer-centric automation and how conversational AI will be leading that shift.

Join this session to learn:

  • How AI-powered automation improves operational efficiency.
  • Why designing automation around human language and behavior improves CX.
  • Why frontline staff should be the custodians of AI and automation.

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Jay Gupta

Jay Gupta

Director of Product Marketing for AI, Automation, and Analytics da Talkdesk