Webinar
The future of customer service: What retailers should prepare for in 2022

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CX leaders from Tuft & Needle, Vivino, and Talkdesk explore what retailers should do in 2022 to prepare for the future of customer service. Amber Scott, Jeff Gorham, and Shannon Flanagan dive into:
- Investments: What investments retailers are making in CX technology in 2022.
- Trends: Emerging trends across service engagement channels.
- Expectations: How CX professionals are handling expectations for personalized service.
- AI and Automation: The ways AI will play a role in both complementing and enabling retailers to better meet customer needs.
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Shannon Flanagan
VP, Global Industry Strategy,
Retail and CPG at Talkdesk

Jeff Gorham
Director, CX Operations
at Vivino

Amber Scott
Head of Customer Experience
at Tuft & Needle