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Proven to help companies have better conversations.

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Vanessa Avila, Technical ServIces Manager at Taulia

"Having all of those analytics really helped us take off the ground and become better at serving our customers."

Vanessa Avila Technical services manager, Taulia

Talkdesk Customer Experience Analytics key features.

Interaction analytics and sentiment

Surface key conversation moments, topics, sentiment, and discern customer intent to empower your teams to take the next best action towards a better customer experience.

Real-time sensors and automations

Proactively identify customer issues 24/7 and address negative situations before they escalate.

Real-time dashboards

Open a window into your contact center with real-time dashboards and reporting that drive better business outcomes.

Business intelligence

Make more effective data-driven decisions with powerful business intelligence.

Experience how to unlock the power of data and give actionable insights to your call center team.