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See Talkdesk Customer Experience Analytics in action.

This self-guided demo will allow you to experience how powerful insights hidden in your contact center interaction data can be uncovered through AI-powered data mining and automation—leading to the discovery of unknown customer pain points, and the creation of a smoother, simpler customer journey.

This interactive demo experience is currently available in English only.

Interactive Demo Talkdesk Ai Platform Analytics Sentiment

Proven to help companies have better conversations.

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Vanessa Avila, Technical ServIces Manager at Taulia

"Having all of those analytics really helped us take off the ground and become better at serving our customers."

Vanessa Avila Technical services manager, Taulia

Talkdesk Customer Experience Analytics key features.

Interaction analytics and sentiment

Surface key conversation moments, topics, sentiment, and discern customer intent to empower your teams to take the next best action towards a better customer experience.

Real-time sensors and automations

Proactively identify customer issues 24/7 and address negative situations before they escalate.

Real-time dashboards

Open a window into your contact center with real-time dashboards and reporting that drive better business outcomes.

Business intelligence

Make more effective data-driven decisions with powerful business intelligence.