Ebook
Employee empowerment in a healthcare contact center
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Staff burnout and lower engagement put patient experience at risk in healthcare contact centers. Great staff experience ultimately translates to great patient experience. That’s why leading healthcare organizations are looking for solutions to empower their staff to deliver better and efficient service to their patients.
Download this ebook to find out about:
- Key trends in healthcare contact centers.
- Challenges that employers in healthcare face with workplace staffing and culture.
- How technology, process, and culture enable staff to deliver empathetic and efficient patient service.
