Delivering a great customer experience takes a village. In the age of hybrid and remote work, businesses must bring their applications together to bring their people together.
By tightly integrating the contact center and business communications, organizations can break down barriers between employees and foster a customer-centric culture.
When departments, teams, and employees can easily connect and collaborate regardless of where they sit, by integrating the applications they’re used to, they can draw on their shared knowledge and experience to improve the customer and employee experience.
So, what does unified communications (UC)/contact center integration mean to technology and CX leaders? In this guide you will learn:
- The difference between Unified Communication as a Service (UCaaS) and Contact Center as a Service (CCaaS).
- The benefits of an integrated UCaaS and CCaaS platform.
- How to solve business problems with different types of platform integrations.
- Bonus: Checklist to a successful UCaaS/CCaaS integration.
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