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Press Release

Talkdesk recognized as a Customers’ Choice in the 2023 Gartner® Peer Insights™ ‘Voice of the Customer’ for Contact Center as a Service

Categorization based on user interest, adoption, and overall experience


SAN FRANCISCO — Feb. 7, 2023 — Talkdesk®, Inc., a global cloud contact center leader for customer-obsessed companies, today announced it has been recognized as a Customers’ Choice in the 2023 Gartner Peer Insights “Voice of the Customer” for Contact Center as a Service* (CCaaS). 

“The ‘Voice of the Customer’ is a document that synthesizes Gartner Peer Insights’ reviews into insights for IT decision makers,” according to Gartner. “This aggregated peer perspective, along with the individual detailed reviews, is complementary to Gartner expert research and can play a key role in the buying process, as it focuses on direct peer experiences of implementing and operating a solution.” 

“We believe being recognized as a Customers’ Choice for CCaaS underscores our commitment to building industry-leading technology with outstanding customer support,” said Charanya Kannan, chief product, engineering, and customer officer at Talkdesk. “We are grateful to our customers for their feedback, and we will continue to innovate to support their global cloud contact center needs,” 

Download a complimentary copy of the Gartner Peer Insights “Voice of the Customer” for CCaaS. To read reviews by Talkdesk users, visit Gartner Peer Insights.

Full details on the document methodology are available here.

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*Gartner Peer Insights “Voice of the Customer” for Contact Center as a Service, 30 January 2023

Gartner is a registered trademark and service mark and Peer Insights and Magic Quadrant are registered trademarks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

About Talkdesk

Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Our automation-first customer experience solutions optimize our customers’ most critical customer service processes. Our speed of innovation, vertical expertise, and global footprint reflect our commitment to ensuring that businesses can deliver better experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. 

Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.  

Media Contact: 

Talkdesk Public Relations

[email protected]