CX "Munch & Learn" - Unlocking agent potential with proactive workforce management

Contact centers everywhere are on a mission to unlock the secret to happy, productive, and successful agents. The secret? Leveraging data to turn reactive workforce management into proactive workforce management. Using the right data and tactics can help you engage and retain agents, even Millennials and Gen Z’s.

Led by leaders from Talkdesk, Playvox, and Freshbooks, join us for this hour-long discussion.  You’ll learn how to use data to your advantage, resonate with Millennial and Gen Z agents, and ensure your tools are setting you up for success. Don’t miss your chance to learn from our speakers and to bring your questions to be answered live!

Fill out the form to watch the recording.