Unlocking Hyper-personalized CX with generative AI

Join us as we explore new generative AI capabilities that drive unprecedented levels of personalization and efficiency in the contact center.

During this event, you will:

•  Learn how generative AI can automate customer service triage and create the ideal customer experience, every time.
• Discover emotion analysis—a significant step up from traditional sentiment analysis. Capture complex feelings like gratitude, annoyance, and relief. And find out if they change over the call.
• Explore new workflows in the Talkdesk Retail Experience Cloud solution that enhance self-service capabilities to meet rising customer expectations, and improve contact center efficiency.

And much more.