CX Innovators Awards.

Celebrating companies who have adopted Talkdesk AI products to optimize their contact center(s) and improve the agent and customer experience. Applicants must demonstrate why AI was the choice to address their business challenges, how they made the business case for AI, and how AI has/will impact customer and agent experience.

Celebrating companies who have achieved customer experience excellence through their work with a partner. Examples of this award include implementing new workflows; establishing game-changing integrations; expanding program capacity; transforming customer experience through new workflows or omnichannel offerings. Nominations can be submitted by either the company or the partner, but must demonstrate how the company and partner have worked together to build memorable CX.

Celebrating companies who have successfully implemented Talkdesk and exemplify CX excellence by achieving a rapid deployment and experiencing a quick return on investment. This award is available to customers who implemented Talkdesk in the past 12 months (June 2023 – present) and do not currently deploy AI solutions in their contact center.

Celebrating companies who have successfully implemented Talkdesk’s AI solutions and exemplify excellence by achieving a rapid deployment and experiencing a quick return on investment. This award is available to customers who implemented Talkdesk in the past 12 months (June 2023 – present) and currently deploy AI solutions in their contact center.

Celebrating companies who have successfully embraced digital transformation as a strategic differentiator with positive business impact. Examples for this award include transitioning your contact center workforce from an on-premise contact center to the cloud; equipping agents with best-in-class tools to work from anywhere and anytime; and creating a digital front door that allows customers to engage with you on the channels they choose. Applicants must demonstrate a clear understanding of their CX vision, articulate marked improvements, and provide evidence of growth as a result of improvements (ie. metrics). This category is for companies who did not deploy AI as part of their digital transformation.

Celebrating companies who have successfully embraced AI solutions as a strategic differentiator with positive business impact. Examples for this award include introducing AI-supported omnichannel experiences; equipping agents with an AI-powered assistant to better serve customers; creating a self-service experience that allows customers to find solutions faster than ever. Applicants must demonstrate a clear understanding of their CX vision, articulate marked improvements, and provide evidence of growth as a result of improvements (ie. metrics). This category is for companies who have deployed AI as part of their digital transformation.

Celebrating companies who have successfully increased workplace effectiveness and operational efficiency by leveraging creative CX solutions. Examples for this award include implementing self-serve solutions to reduce call wait times; improving workforce management to increase the number of customers served during peak times; using voice biometrics to speed identity verification; and integrating key technology systems to reduce the time agents spend documenting their interactions. Applicants must demonstrate a clear understanding of their CX vision, articulate marked improvements, and provide evidence of growth as a result of improvements (i.e. metrics).

Celebrating companies who have used customer experience insight to unlock new revenue streams, drive enterprise growth, and increase profitability. Examples for this award include companies that have demonstrated how their contact center contributes to tangible business growth outcomes, such as creating upsell or cross-sell opportunities, increasing revenue and customer lifetime value, in support of strategic business models and priorities.

Celebrating companies who make a lasting, positive impact in their communities and the world. Examples for this award include companies that champion diversity, equity, and inclusion initiatives, raise global awareness of social injustices, or engage in community and environmental giving.