Talkdesk Mobile App - Omnichannel Engagement from Anywhere

Omnichannel Engagement

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OMNICHANNEL ENGAGEMENT | MOBILE APP

Talkdesk app for mobile devices, enabling engagement from anywhere.

Conversations Mobile App features.

Inbound and outbound calls

Make and take calls from any device — on the fly.

Call recordings

Record all inbound and outbound calls as if you were on a desktop.

After-call work

In-app access to all your essential contact center tools including disposition and call notes.

CRM connectivity

Get easy access to customer context, plus time-saving automation with your CRM system.

Status management

Control your availability across any device you use.

Reporting flow

Keep track of every customer interaction—no matter where your agents are located.

Hands-free shortcuts

Enable Siri assistance for extra mobility when placing calls and changing statuses.

Single sign-on authentication

Seamlessly and securely login with a Talkdesk ID or using single sign-on authentication.

Split screen

Multitask across different apps on a tablet for better agent productivity.

Mobile-ready to work from anywhere.

Talkdesk Conversations Mobile App™ is a native mobile contact center that puts the power of Talkdesk in an agent’s phone, tablet, or smartwatch. Equip your teams with real-time customer information and tools to provide an excellent customer experience wherever they go.

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Away from the desktop? No problem.

Today’s workforce demands flexibility. Allow your agents to professionally handle customer calls on any iOS or Android device. Conversations Mobile App has all the functionality agents expect, including call controls, status settings, dispositions, and more.

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Seamless CX in every scenario.

Respond to fluctuating call volumes in real-time by using Conversations Mobile App for remote work, part-time, and after-hours scenarios. Extend customer service beyond the call center by using Conversations Mobile App for field technicians, outside sales, or location-based workers, so they can deliver great customer experiences on the go.

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Seamlessly connect to critical information.

Conversations Mobile App integrates with your favorite CRM and applications like Salesforce, Zendesk, Slack, Zoom, and more, providing agents with quick access to customer context, plus time-saving automation.

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"The Mobile App is perfect for team members who work between different locations, such as our London office and off-site warehouse. It enables them to take calls and effectively go about their day, whilst still capturing the call data."

David Whiteside GM for London, onefinestay

Stay in the know.

Conversations Mobile App keeps track of every conversation, so you can stay on top of key performance metrics. Reporting options are designed to help you better manage remote teams and optimize the customer experience.

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Customers are benefiting from Conversations Mobile App.

Customer Story

Onefinestay

Customer Story

Virtuagym

FAQs.

What mobile devices can run the Talkdesk app?

The Conversations Mobile App is available for download at no charge on iOS and Android. In just three easy steps, agents can download the app, log in using their credentials, and take calls from anywhere in the world.

What is a mobile contact center?

Mobile contact centers function just like on-premises contact centers, except agents can work from anywhere thanks to mobile technology. Even though both types of contact center operate the same way, mobile contact centers offer more flexibility, ease of use, cost-effectiveness, scalability and speed of deployment. A mobile workforce is more satisfied with their work, more productive and less stressed, making this type of contact center an attractive alternative.

Already a Talkdesk customer?

Learn how to use Talkdesk Conversations Mobile App for your business.

Related resources.

Business Continuity