Government & Education | HIGHER EDUCATION
Build trusted student and faculty relationships.
Contact center AI that makes CX convenient and personalized for all your stakeholders.
Elevate the customer experience with every stakeholder.
Meet the unique departmental needs of admissions, student services, fundraising, healthcare, and help desks with Talkdesk Education Smart Service™. Seamlessly modernize communication across channels, resolve queries with AI, support a distributed workforce, and scale with seasonal changes.
"The technology behind the features is complex, but the user experience is relatable and connective."
Charles Keene Associate Dean, Undergraduate Program Office at Tippie College of Business at University of Iowa
Scale service operations on- and off-campus.
Use AI for more efficient and effective engagement:
- Forecast staffing during peak periods.
- Automate precise answers to facilities, parking, or food services questions.
- Ramp student agents and new hires faster with AI that provides real-time assistance during interactions.
"As an online campus, our distributed workforce needed a better way to communicate with prospective and current students. We chose Talkdesk because their platform was easy to implement, customize, and integrate with our other technologies. After partnering with Talkdesk, we reduced costs and improved agent productivity by approximately 75%, and we saw roughly an 85% jump in customer satisfaction. They make it quick and easy for us to deliver great customer experiences."
Andrew Diester Associate Director of Enrollment Management Operations, Abilene Christian University
Improve student and parent satisfaction.
Offer convenient service on channels (like Facebook and WhatsApp) that students prefer. Provide parents and families with proactive, transparent updates about academic programs and campus life. Deliver personalized, round-the-clock support through AI bots that autonomously resolve inquiries.
Engage alumni and increase donations.
Make meaningful connections with alumni through personalized and proactive messaging. Boost call volume and effectiveness using predictive dialing, driving increased donations and revenue for development initiatives.
Create a consistent, AI-powered experience.
Connect to any system of record (including academic scheduling, CRM, and help desk systems) to power better service for stakeholders across departments.
Omnichannel engagement
Provide a modern experience by connecting with stakeholders on their channel of choice—voice, SMS, email, chat, social media, and more.
Self-service
Voice and digital chatbots deflect and contain frequently asked questions with laser-precise AI-generated responses, providing 24/7 help and reducing the demand on live agents.
Agent assistance
Onboard new agents faster and help them provide accurate and consistent service with an AI assistant that gives agents real-time answers and next best actions to address each stakeholder’s stated needs.
Customer experience analytics
Generative AI analyzes interaction data and identifies suggestions for new automations on trending topics, or coaching opportunities for student workers or transient and new staff.
Proactive outbound engagement
Automate the dialing process to maximize outbound calling volume. Quickly provide students and administrators with important information during periods of high traffic. Engage students and parents proactively using event-triggered SMS notifications.
Workforce management
Use AI to generate contact center forecasts and optimize staffing and scheduling decisions with less administrative effort.
Flexible deployment and scalability
A cloud-native solution gives you flexibility to adjust to volume spikes during peak periods such as admissions and enrollment.
Enhanced security and stability
Implement AI safely and effectively. A complete suite of tools enables you to easily keep an eye on AI behavior and establish protective guardrails—all with a no-code simple interface.
