Empower entire campuses with AI built for higher education CX.
Talkdesk Higher Education Experience Cloud™ is an AI-powered contact center platform for colleges and universities infused with Talkdesk Customer Experience Automation (CXA). It unifies service across admissions, financial aid, IT support, student life, and more, delivering faster, more personalized, and cost-effective experiences.
Purpose-built for higher education CX.
Colleges and universities face rising service demands from students, parents, faculty, and alumni—often managed through disconnected systems. Talkdesk Higher Education Experience Cloud unifies these in one intelligent platform built for the entire academic journey, with out-of-the-box workflows, omnichannel engagement, and pre-integrations that boost satisfaction and efficiency.
Introducing Talkdesk Higher Education Experience Cloud.
"The technology behind the features is complex, but the user experience is relatable and connective."
Charles Keene Associate Dean, Undergraduate Program Office at Tippie College of Business at University of Iowa
AI agents ready to help across campus.
Unify service across departments with a single, AI-powered contact center platform that integrates directly with your SIS, CRM, and IT systems. Use AI for more efficient and effective engagement:
- Scale automated self-service and forecast staffing during peak periods.
- Automate workflows and answers to facilities, parking, or food services questions.
- Ramp student agents and new hires faster with Copilot that provides real-time assistance during interactions.
Improve student and parent satisfaction.
Deliver fast, personalized support across admissions, financial aid, and student services. Talkdesk connects channels and systems to answer questions instantly, guide next steps, and reduce wait times during high-demand periods like registration or FAFSA season.
Automate complex, high-impact inbound & outbound calls.
Talkdesk CXA orchestrates teams of AI agents to proactively engage students, alumni, or parents with personalized outreach for financial aid, admissions, athletics, advancement, and campus updates. And when they start an inbound call or chat, the experience is consistent, connected, and capable of resolving their needs without transfers and long waits.
Modernize campus customer experience.
Unify service across departments with a single, AI-enabled platform that integrates directly with your SIS, CRM, and IT systems. Gain visibility into service performance and streamline processes across admissions, advising, housing, and financial aid, and more all with out-of-the-box workflows optimized to your institution’s needs.
The enterprise-grade capabilities every higher ed contact center needs.
Omnichannel engagement
Provide a modern experience by connecting with stakeholders on their channel of choice—voice, SMS, email, chat, social media, and more.
Self-service
Voice and digital autopilots resolve and automate high-value and high-volume workflows, providing 24/7 help and reducing the demand on live agents.
Agent assistance
Onboard new agents faster and help them provide accurate and consistent service with an AI Copilot that gives agents real-time answers and next best actions to address each stakeholder’s stated needs.
AI Agents for Education
Talkdesk Customer Experience Automation orchestrates and optimizes agentic AI for key use cases like checking aid status, viewing and paying tuition and fee balances, booking appointments, and resetting passwords.
Proactive outbound engagement
Automate the dialing and messaging process to maximize outbound calling volume. Quickly provide students and administrators with important information during periods of high traffic. Engage students and parents proactively using AI-triggered SMS notifications.
Workforce management
Use AI to generate contact center forecasts and optimize staffing and scheduling decisions with less administrative effort.
Flexible deployment and scalability
A cloud-native solution gives you flexibility to adjust to volume spikes during peak periods such as admissions and enrollment.
Enhanced security and stability
Implement AI safely and effectively. A complete suite of tools enables you to easily keep an eye on AI behavior and establish protective guardrails—all with a no-code simple interface.
