Healthcare Experience Cloud | Payers
The AI-powered CX platform purpose-built for payers.
Create a seamless member journey with Talkdesk Healthcare Experience Cloud™ for Payers.
Create moments that matter for members with AI.
Responsibly leverage AI that is trained for payer workflows to drive health, quality, and business outcomes. Whether it’s fully automating provider calls checking claim status, giving a new member services agent real-time guidance to help discuss benefits eligibility with an MA member, or proactively recommending a nearby provider to a member with a gap in care, payers can configure, deploy, monitor, and optimize AI to orchestrate better conversations.
Elevate every call, text, and chat.
Deliver the seamless omnichannel experience members expect with an end-to-end interaction platform that synchronizes member interactions across voice, digital, SMS, and email channels. Personalize member experiences with context and data from key systems through pre-built integrations, and streamline compliance with HIPAA verification workflows and voice biometrics.
Drive loyalty, efficiency, and quality ratings.
Talkdesk Healthcare Experience Cloud for Payers is purpose-built to help differentiate member experience by giving payers the AI, agent tools, and workflows they need to elevate the entire member journey.
Turn agents into experts.
Give staff a single view of member interaction history, context, and configurable data from your claims, CRM, EHR, or other key systems in a dynamic agent workspace built for payer staff. Provide real-time guidance and recommendations to agents and streamline after-call/chat work with AI that empowers agents to deliver exceptional and efficient service in every conversation.
Orchestrate experiences to drive quality scores.
Leverage AI-infused tools to support everything from tailoring proactive gaps-in-care reminders to members, to uncovering trends in member intent and sentiment across interactions and channels before they impact CAHPS scores.
Don't take our word for it.
of health insurance members say their experience was less than seamless.
of members said poor customer service drove a negative experience, the most common reason cited.
of members who had a positive service experience with a payer cited knowledgeable agents as a key factor.
Source: Talkdesk Research™, Creating a better way for health plan member experience.
