RETAIL & CONSUMER GOODS
Elevate customer experience with a smarter contact center, built for retail.
Build customer loyalty and lifetime value with Talkdesk Retail Experience Cloud™, the AI-powered, end-to-end customer service platform.
Transform your CX with our retail solution — powered by AI.
Talkdesk Retail Experience Cloud™ delivers the effortless, connected, and personalized service customers expect, both online and offline.
New feature
Automate and scale up retail workflows with AI agents.
These intelligent agents autonomously handle retail-specific tasks, making decisions and operating 24/7 to deliver unmatched efficiency. Easily build new workflows using Talkdesk Automation designer.
A retail contact center solution that delivers.
Improve agent experience and retention.
Equip your agents with AI-driven retail workflows, post-call transcripts, and a unified view of customer data, including personalized preferences, transaction history, and shopping cart insights.
Connect customers to the right services effortlessly.
Talkdesk Service Directories bridges online and offline, helping agents and chatbots guide customers to nearby stores, services, or specialists with geolocation-powered precision.
Increase customer satisfaction and loyalty.
Help shoppers solve their own problems, more quickly, with autonomous options like real-time self-service for managing orders or tracking shipments. For more complex issues, intelligently route customers to the associate best suited to help.
Drive customer value while reducing costs.
Turn every interaction into a revenue opportunity, with AI-driven product recommendations and real-time reporting tools within our purpose-built retail contact center software.
Explore CX purpose-built for retail.
Discover Talkdesk Retail Experience Cloud™ — the retail customer service platform built to unify the customer journey across digital and physical channels.
Deep integrations for smart automations.
Leading the market.
Related resources.
Get answers to your retail contact center questions.
Discover how retail contact center software can streamline operations, improve customer experiences, and empower your teams.
How can retail contact center solutions help address common customer questions?
How can retail contact center solutions help address common customer questions?
By integrating with ecommerce platforms like Shopify or BigCommerce, these solutions can automatically update customers on their order status. Customers can use self-service options to get a return label, check on the status of their return, or even securely process, change, and cancel orders.
Will retail contact center software integrate with my existing tools and systems?
Will retail contact center software integrate with my existing tools and systems?
With 60+ out-of-the-box integrations, you can instantly connect to retail platforms like Shopify, Big Commerce, and Salesforce, as well as collaboration tools like Microsoft Teams and Slack. Need something more specific? The AppConnect marketplace offers 80+ partner solutions to expand functionality.
What channels can our customers use to connect with retail agents?
What channels can our customers use to connect with retail agents?
Interact with customers over video chat, social media, voice, live chat (with co-browsing), SMS, or email. Enjoy 99.999% uptime and crystal-clear call quality (4.22 MOS).
How do retail and ecommerce contact center solutions support employees and agents?
How do retail and ecommerce contact center solutions support employees and agents?
Agents get a unified view of customer info, order history, and past interactions in a single pane of glass to speed up resolutions. Real-time transcriptions and next-best-action recommendations help make every conversation more impactful.
Can I adapt the software to fit my unique retail workflows?
Can I adapt the software to fit my unique retail workflows?
Talkdesk Retail Experience Cloud allows you to customize workflows, routing, and reports with low-code or no-code options. This flexibility lets you tailor the software to fit your retail business needs without requiring extensive technical expertise.
Experience the AI-powered future of retail.
Transform the way you connect with, care for, and delight your customers—anytime, anywhere.