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Customer Experience Analytics
Real-time DashboardsBusiness IntelligenceInteraction Analytics

CUSTOMER EXPERIENCE ANALYTICS | BUSINESS INTELLIGENCE

Turn insights into CX excellence with contact center business intelligence.

Customer Experience Analytics Business Intelligence

Talkdesk Explore features.

Pre-built reports and dashboards

Leverage a library of pre-built reports and dashboards to quickly drill down into the most relevant insights.

Create reports and dashboards

Create fully customized reports and dashboards with just a few clicks, not code.

Custom calculations

Use Explore Functions to mix and blend more than 900 metrics and dimensions to define, calculate, and report on virtually any measure.

Scheduled reports

Build, schedule, and deliver any report to the right audience on a tailored cadence.

AI-driven analytics

Optimize customer journeys with advanced pre-queue and IVR metrics and enrich conversations with topic analysis.

Explore API

Reveal valuable customer journey trends by integrating Talkdesk-generated data with data from other systems, including any BI tool.

Powerful insights for data-driven customer support.

Leverage business intelligence to improve your contact center KPIs with Talkdesk Explore. Transform raw data and information into actionable insights in minutes.

SEE IT IN ACTION
Actionable Insights Across All Channels 2

Choose how you view your data.

Leverage a combination of pre-built and fully customizable reports, dashboards, and metrics, to track virtually any measure with just a few clicks.

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"We found that with Talkdesk, we had access to the data we needed and the agility to utilize its full potential."

Bill Burch, Vice President of Customer Service

Customer Experience Analytics Right Decisions

Make the right decisions. Faster.

Gain visibility into your data to quickly uncover patterns, drill down into specifics, and make better, more informed business decisions.

Customer Experience Analytics Intelligent Insights

Intelligent insights for everyone.

Improve customer journeys and agent performance by leveraging AI-powered topic analysis and IVR optimization recommendations, for a 360º view of every interaction.

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