CUSTOMER EXPERIENCE ANALYTICS | BUSINESS INTELLIGENCE
Turn insights into CX excellence with contact center business intelligence.
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Talkdesk Explore features.
Powerful insights for data-driven customer support.
Leverage business intelligence to improve your contact center KPIs with Talkdesk Explore. Transform raw data and information into actionable insights in minutes.
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Choose how you view your data.
Leverage a combination of pre-built and fully customizable reports, dashboards, and metrics, to track virtually any measure with just a few clicks.
"We found that with Talkdesk, we had access to the data we needed and the agility to utilize its full potential."
Bill Burch, Vice President of Customer Service
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Make the right decisions. Faster.
Gain visibility into your data to quickly uncover patterns, drill down into specifics, and make better, more informed business decisions.
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Intelligent insights for everyone.
Improve customer journeys and agent performance by leveraging AI-powered topic analysis and IVR optimization recommendations, for a 360º view of every interaction.