EMPLOYEE COLLABORATION | BUSINESS PHONE SYSTEM
Talkdesk cloud business phone system to enable better employee collaboration.
Improve business communications with a business phone system seamlessly integrated into your cloud contact center. Keep teams connected and productive with unified tools that streamline communication.
Essential features for your business phone system.
A business phone system powered by Talkdesk.
Talkdesk Phone™ is an all-in-one business phone system that unifies contact center operations by enabling communication across customer service teams and other business users. Streamline your tools into one platform, for greater efficiency and connectivity across the entire organization.
Enable real-time responsiveness and collaboration between agents and business users, improving the speed and quality of service customers receive. Simplify administrative tasks and cut costs by managing telephony through a singular interface, while benefiting from unified reporting.
Communicate anywhere on any device.
Equip your teams with the right business phone system using mobile and desktop apps that seamlessly integrate with your employee directory and personal contacts. With Talkdesk Phone, you can effortlessly make and receive calls from anywhere in the world where your business operates. Connect with clients and colleagues globally and ensure smooth communication throughout your organization.
Simplify admin experience.
Gain a holistic view of all voice interactions across every department with unified reporting and effortlessly manage every user, number, and device from a single interface. Realize significant cost savings and benefit from the simplicity of managing your business phone system and contact center on a single platform.
Improve communication between your teams with a business phone system from Talkdesk.
As consumers become increasingly informed and adept at utilizing online resources and digital self-service options, the average issue that makes it through to an agent is more complex and far less predictable than it used to be. In fact, 35% of the time, agents seek assistance from or involve other personnel to resolve customer issues. Despite their training, agents may not possess all the answers, so they need real-time access to subject matter experts within the organization to ensure prompt resolution of customer needs. Talkdesk Phone facilitates a deep integration between a company’s business phone system and contact center platform, enabling collaboration with experts beyond the contact center. This ensures all members of the organization can collaborate efficiently and effectively in resolving customers on first contact.
Increase business agility.
Foster seamless communication across your organization with a contact center platform and integrated business phone system. Empower your business users with advanced contact center tools, promoting streamlined customer service communications. With all employees using one platform, you can improve connectivity and efficiency across the entire organization.
Drive customer obsession.
We’ve taken the insights we learned from the contact center to deliver a cloud business phone system for better customer experiences. For you, this means faster help for complex customer interactions, improved employee experience, and better sharing of scattered insights to build a culture of customer obsession.
Promote employee collaboration.
Bring your tools and people together to build a better customer experience, making it easy to orchestrate talent and expertise across your company. Consolidating tools through a contact center platform with a business phone system eliminates silos, allowing teams to collaborate in real time, leading to quicker decision-making and problem-solving.
"Doctors need to call patients, pharmacies need to call the clinics, and occasionally, clinics need to call emergency services. These back-office phone lines don’t require full-fledged contact center software, but we didn’t want to implement another solution and depend on integrations. Instead, Talkdesk Phone works for our needs and fills that gap."
Alexander Cohen Director of Product at Carbon Health
FAQs.
What is a cloud business phone system?
A cloud business phone system is a virtual system that oversees the operations of a contact center using an internet connection to connect to the cloud provider’s data center. It is a better solution for business communications, as compared to a private branch exchange (PBX) system, because it is lower cost, better for employee collaboration, and more feature-rich. Cloud communications also cater to the evolving needs of a mobile workforce, enabling better integration and accessibility from any internet-connected device, like a mobile phone or computer, enhancing flexibility and contact center productivity in the modern business environment.
What is the difference between VOIP and IP telephony?
Voice over internet protocol (VOIP) and IP telephony are two different names for the same technology. It facilitates phone calls over the internet, as opposed to using the public switched telephone network (PSTN), which is also known as plain old telephone service (POTS). VOIP is a better option than POTS because it can facilitate long-distance calls at an affordable price, and does not require companies to purchase, install, and maintain expensive, on-premise phone equipment.
What is the best cloud business phone system for you?
There are several cloud-based business phone systems on the market. As you search for the best fit, look for the following characteristics:
- Central platform for reporting and recording information on calls.
- Adaptable interface for calling on any device, anywhere in the world.
- Real-time shortcuts and suggestions for streamlining customer interactions.
- End-to-end voice encryption and security compliance certifications.
- Unified, simple admin interface for making company wide changes, monitoring agent performance, and more.
