OMNICHANNEL ENGAGEMENT | FEEDBACK
Create and deploy customer surveys with Talkdesk Feedback.
Improve customer satisfaction by gathering insights that will empower you to serve them better and increase customer loyalty.
Exceptional CX begins with better feedback.
Talkdesk Feedback™ puts the voice of the customer at the heart of the contact center. Easily create and deploy surveys to capture, analyze, and act on customer feedback. Gain the insights you need to discover trends, identify opportunities and pain points, and make informed decisions that lead to happier, more loyal customers.
Easily create and deploy surveys.
Your customer feedback program shouldn’t require a team of consultants. A streamlined interface and user-friendly tools make it easy to create and deploy new surveys to ensure you’re always tuned in to how your customers are feeling.
Effectively capture customer feedback.
Improve response rates by meeting your customers where they are. Deploy SMS and IVR surveys to guarantee every customer has their voice heard.
Analyze and act on areas of opportunity.
Your customers have spoken—now what? Use a real-time feedback stream to closely monitor and act on individual customer issues as they arise, or leverage filters to discover and explore emerging trends that can help you refine your CX strategy.
BUSINESS INTELLIGENCE
Integrate customer feedback and contact center data.
Correlate customer survey results with contact center data to develop a more holistic view of the customer experience and agent performance. Pinpoint customer journey roadblocks, evaluate agent skills with greater context, and make confident CX decisions by combining feedback and operational data.
FAQs.
What is a customer feedback survey?
Customer feedback surveys are questionnaires designed to help companies get in touch with what their customers think of their product or service. By collecting customer sentiment, they can learn how to better serve them, which will lead to more satisfied customers
How should I ask for customer feedback?
Some good customer satisfaction survey questions might sound something like, “On a scale of 1 to 10, how likely are you to recommend our product or service?” Or, “What’s the main benefit you receive from our product or service?” The goal is to make it fast and easy for the customers to answer.
Why should you use Talkdesk Feedback™?
Talkdesk customer feedback makes creating customer satisfaction surveys easy. It allows you to collect feedback from any channel, analyze areas of opportunity, and even integrate survey results with call center data. With the help of Talkdesk Feedback™, a high customer satisfaction score is within reach.
