Turn outreach into outcomes with AI-powered, automated outbound engagement.
Outbound Dialer features.
Agentless campaigns
Drive large-scale outbound engagement through fully automated voice and SMS campaigns—no agents required.
Omnichannel engagement
Coordinate outreach across voice, SMS, email, and other digital channels—engaging customers on their preferred channel with a unified strategy.
Advanced reporting
Track every attempt, record, and campaign outcome with powerful analytics via Talkdesk Explore™.
Compliance ready
Meet regulatory standards like Ofcom, TCPA, and TSR with built-in controls, pacing rules, and adherence analytics.
Branded & verified calling
Boost answer rates with branded caller ID: show your company name, logo, verified badge, and call reason on supported devices.
Salesforce integration
Streamline outbound outreach with embedded Salesforce dialer tools that support prioritized list penetration and automated workflows.
List management
Target the right audience at the right time. Upload CSV files or push contact records via open API integrations.
Campaign management
Run, monitor, and optimize multiple campaigns simultaneously, each with custom strategies and rulesets.
Dialing management
Control when and how contacts are dialed across time zones, with rules for retries, abandonment, and contact windows.
AI-powered technology
Patented AI technology delivers industry-leading answering machine detection and call classification accuracy.
Make customer connections that count.
Talkdesk Proactive Outbound Engagement™ is a suite of outbound voice, SMS, and digital capabilities built on the Talkdesk CX Cloud™ platform. It includes flexible dialing modes and intelligent campaign tools to support any outreach strategy—powered by Talkdesk Advanced Dialer. Maximize contact rates and deliver high-quality, personalized interactions across every channel.
Maximize productivity for agents.
Increase outbound volume by 200–300% while keeping agents focused on live conversations. Filter out unproductive calls like voicemails, busy signals, and no answers with AI-powered detection, and pace outreach intelligently to maximize connect rates—often improving from 5 to 15+ per hour.
Launch strategic campaigns with ease.
Design and launch strategic campaigns with flexible dialing configurations, targeting, and segmentation. Talkdesk Advanced Dialer supports virtually any outreach and retry strategy—offering predictive, progressive, power, and agentless dialing modes, plus patented AI-driven answering machine detection to improve connect rates and efficiency.
Upload and manage lists multiple ways.
Upload lists with ease via CSV or push records directly from your CRM or other business systems using APIs. Even real-time web leads can flow into live campaigns for immediate follow-up. With flexible list management and native integrations, your teams stay fast, responsive, and always ready to convert the next hot lead.
Make quality connections with Talkdesk Dialer for Salesforce™.
Seamlessly engage contacts directly within your CRM using automated dialing capabilities that balance productivity and personalized experiences. Ideal for high-value or regulated environments, these tools enable efficient outreach while maintaining quality and compliance.
Automate outbound outreach across voice, SMS, and digital channels.
Go beyond live calls with automated, agentless campaigns across voice, SMS, and chat. Reach customers with timely, personalized messages—triggered by events or campaigns—without involving a live agent. Easily configure content, logic, and timing to scale outreach, improve response rates, and drive faster resolution.
Fully integrated with Talkdesk capabilities.
Boost your outbound campaigns with native Workspace integration, real-time call monitoring, CRM syncing, unified reporting, and AI-powered enhancements—fully embedded within the Talkdesk platform.
