OMNICHANNEL ENGAGEMENT | OUTBOUND DIALING
Reach out to your customers with Proactive Outbound Engagement.
Outbound Dialer features.
List management
Connect with the right prospects at the right time. Upload CSV files or push records from your CRM via an API.
Campaign management
Run multiple campaigns at once, each with its own strategy and settings.
Dialing management
Define the best time to reach out to your audience, across multiple time zones. Stay compliant and productive.
AI-powered technology
In partnership with Noetica, Advanced Dialer offers a patented AI-driven answering machine detection algorithm.
Compliance ready
Advanced Dialer supports compliance with major regulatory requirements including OfCom, TCPA, and TSR with adherence analytics and controls.
Branded & verified calling
Minimize spoofing by displaying your registered number to the customer along with your company’s name, logo, verified call badge, and reason for call, improving call answer rates.
Seamless Salesforce dialer integration
Dial down a list to keep an efficient cadence of outbound interactions and avoid the inefficiency of manual dialing.
Automated notifications
Engage customers proactively with event-triggered SMS notifications.
Advanced reporting
All attempts, record, and campaign reporting are available via Talkdesk Explore™.
Make customer connections that count.
Talkdesk Proactive Outbound Engagement™ is a suite of outbound voice and digital capabilities built on the Talkdesk CX Cloud™ contact center platform. It includes dialing modes for every scenario, including Talkdesk Preview Dialer, Talkdesk Dialer, Advanced Dialer, Talkdesk Dialer for Salesforce, and Automated Notifications. Maximize contact rates to reach your contacts when and how they want to be reached and still deliver high-quality interactions your customers deserve.
Maximize productivity for agents.
Dialing tools like the Talkdesk Preview Dialer can increase the number of outbound calls by 200-300% and drive revenue by bumping connect rates from 5 to 15 or more per hour.
Intelligently pace outbound call volume and filter out unproductive calls, such as voicemail, busy signals, and no answers for maximum productivity.
Launch strategic campaigns with ease.
Leverage highly configurable dialing strategic and advanced campaign management, targeting, and segmentation to maximize contact rates. Campaign and dialing configurations in the Advanced Dialer can support virtually any outreach and retry strategy.
Empower agents with predictive, power, progressive, preview, and agentless dialing modes, plus a patented AI-driven answering machine detection algorithm.
Upload and manage lists multiple ways.
Set up your calling list in a snap. You can upload a CSV file or push records from Salesforce, other CRM, or business systems via an API. A lack of integration can destroy an otherwise amazing resource, but that’s never an issue with Talkdesk predictive dialer software.
Even web leads can be inserted into a running campaign and dialed immediately. Everything about our list management is set up so that you can win the race on every hot lead.
Make quality connections with Talkdesk Dialer for Salesforce™.
Talkdesk Dialer—fully embedded within the Salesforce UI—provides power and preview dialing balancing productivity with call quality and a personalized customer experience. Perfect for high value contacts and regulated markets.
Dial down a list with power and preview dialing options to keep an efficient cadence of outbound interactions and avoid the inefficiency of manual click-to-calling.
Deliver automated, proactive notifications.
Proactive outbound engagement goes beyond voice calls. With Talkdesk Automated Notifications you can anticipate customer needs and engage proactively with automated event-triggered SMS notifications. Configure rules associated with each notification as well as its content to deliver highly personalized messages that improve efficiency and customer satisfaction.
Fully integrated with Talkdesk capabilities.
Boost your outbound campaigns with Workspace integration, advanced call monitoring, CRM integration, unified reporting, and more.
