AI FOR SELF-SERVICE | AUTOPILOT
Increase customer self-service with Talkdesk Autopilot.
Talkdesk Autopilot boosts contact center productivity, expands engagement, and improves customer satisfaction by handling both routine tasks and complex issues.
Multi-channel
Enable sophisticated, life-like conversational experiences with agentic AI virtual agents that work seamlessly across voice and digital channels.
Multi-lingual
Put your customers at ease. Enable conversations across voice and digital channels in up to 59 languages with virtual agents capable of processing wide variations in human speech.
Intelligent & emotionally aware
Agentic AI-powered virtual agents are so computationally powerful, customer are understood using everyday expressions – including slang, utterances, and idioms.
Dashboard
Visualize usage, channel distribution, customer intents, and escalation rate to live agents.
Studio integration
Talkdesk Studio™ helps seamlessly route callers from the IVR to the Talkdesk Autopilot.
Session monitoring
Live and archived details, like transcriptions and sentiment analysis measure service quality.
Default conversation settings
Set default welcome and fallback messages to maintain a high-quality customer experience.
Revolutionize customer self-service
with AI Agents for voice.
Talkdesk Autopilot featuring AI Agents for voice delivers radically intelligent conversational AI for voice and digital channels. Always-on, empathetic, and intelligent virtual agents deliver human-like self-service conversations that make your customers feel valued 24/7.
Improve operational efficiency with AI agents that boost call containment, improve resolution times, and reduce escalations.
Multi-lingual advanced agentic speech analysis captures topic and intent even if customers stutter, interrupt, or change languages. Tackle the most complex requests with authentic sensitivity and delight your customers all while improving workflow efficiency.
"When we launched Talkdesk, we immediately saw a 60% containment rate. This was amazing compared to what we launched before, which only had a 33% containment rate."
Jackie James Director of Global Operations at Quadient
Control the cost per interaction with automated customer service agents.
Talkdesk Autopilot handles common customer queries, like orders, returns and billing, and automatically responds with conversational answers. And when complex cases are detected that need human empathy and expertise, the virtual agent will seamlessly redirect customers to a human agent.
Intelligent intent detection to boost your first contact resolution rate.
Machine learning technology and natural language processing has reached a stage where it offers more effective interactions between AI and customers. Synchronize your conversational IVR with a chat or voice based self-service channel. The advanced capabilities of conversational AI means successfully resolving simple queries and increasing first contact resolution (FCR) rates.
Reduce live agent escalation with agentic AI.
Generate highly contextual conversational responses to customer inquiries with agentic AI. Intelligently search, review, and extract the correct information from Talkdesk Knowledge Management™.
Provide reliable self-service with human-in-the-loop AI training.
Talkdesk AI Trainer™ enables non-technical staff to maintain and improve Talkdesk Autopilot outputs. With a no-code AI training tool, gain the agility to fine-tune the accuracy of the self-service experience to solve customer issues without depending on data scientists.
"By digitally deflecting 80,000 calls (38%) to a digital virtual agent and 85,600 calls (37%) to a voice digital agent, we've significantly improved operational efficiency."
Jennifer Lundberg VP Technology Enablement at Humach
Virtual agent FAQs.
What is a virtual agent?
Virtual agents powered by machine learning and AI technology are more than just payment processors and call deflectors. They can provide full customer support using an agentic AI that can approximate a real human conversation. The fact is that answering calls 24/7 means very little if clients aren’t getting the help they need. In fact, a system that can’t deal with customer issues is more likely to anger clients than serve them. Talkdesk Autopilot is the future of customer service.
What are the benefits of virtual agents?
Improving the customer experience is a 24/7 job, so you need a virtual agent solution that’s ready to help the moment your clients need it. With generative AI, intelligent virtual agents can handle customer support requests regardless of when they come through. And even when you do have agents available, Talkdesk Autopilot can handle routine customer queries, freeing up agents to deal with more complex tasks.
Do customers like interacting with virtual agents?
The majority of consumers have opted to use automated service options in recent years. In fact, many even prefer this route over waiting for live agents. Interactive chat and SMS allow your customers to seek support on their own terms. With Talkdesk Autopilot, these interactions are both efficient and natural.
Is Talkdesk Autopilot easy to implement?
Yes. You can make an autonomous virtual agent experience feel more natural and pleasant for customers with this no-code tool leveraging conversational AI. Enable operational staff to train the virtual agent and save costs on tech experts, such as data scientists. Not only does Talkdesk Autopilot conversational interface keeps your customers happy, but it is highly customizable to ensure it meets your specific needs.
