AI FOR SELF-SERVICE | AUTOPILOT
Increase customer self-service with Talkdesk Autopilot.
Talkdesk Autopilot boosts contact center productivity, expands engagement, and improves customer satisfaction by handling both routine tasks and complex issues.
Talkdesk Autopilot features.
Modernize the self-service experience with generative AI.
Offering convenient and effortless CX means happier customers who stay loyal to your business. Talkdesk Autopilot™, now with generative AI, balances automation and human touch for smoother self-service. Empower agents and improve resolution rates with voice and chat bots purpose-built for your industry.
Accelerate self-service automation with agentic AI.
Leverage AI Agents with Autopilot to perform complex tasks and make decisions more independently, without human intervention – all while reducing time to configure automations by up to 90%.
"When we launched Talkdesk, we immediately saw a 60% containment rate. This was amazing compared to what we launched before, which only had a 33% containment rate."
Jackie James Director of Global Operations at Quadient
Intelligent intent detection to boost your first contact resolution rate.
Machine learning technology and natural language processing has reached a stage where it offers more effective interactions between AI and customers. Synchronize your conversational IVR with a chat or voice based self-service channel. The advanced capabilities of conversational AI means successfully resolving simple queries and increasing first contact resolution (FCR) rates.
Reduce live agent escalation with generative AI.
Generate highly contextual conversational responses to customer inquiries with GenAI. Intelligently search, review, and extract the correct information from Talkdesk Knowledge Management™.
Provide reliable self-service with human-in-the-loop AI training.
Talkdesk AI Trainer™ enables non-technical staff to maintain and improve Talkdesk Autopilot outputs. With a no-code AI training tool, gain the agility to fine-tune the accuracy of the self-service experience to solve customer issues without depending on data scientists.
Control the cost per interaction with automated customer service agents.
Talkdesk Autopilot handles common customer queries, like orders, returns and billing, and automatically responds with conversational answers. And when complex cases are detected that need human empathy and expertise, the virtual agent will seamlessly redirect customers to a human agent.
"By digitally deflecting 80,000 calls (38%) to a digital virtual agent and 85,600 calls (37%) to a voice digital agent, we've significantly improved operational efficiency."
Jennifer Lundberg VP Technology Enablement at Humach
Virtual agent FAQs.
What is a virtual agent?
Virtual agents powered by machine learning and AI technology are more than just payment processors and call deflectors. They can provide full customer support using a generative AI that can approximate a real human conversation. The fact is that answering calls 24/7 means very little if clients aren’t getting the help they need. In fact, a system that can’t deal with customer issues is more likely to anger clients than serve them. Talkdesk Autopilot is the future of customer service.
What are the benefits of virtual agents?
Improving the customer experience is a 24/7 job, so you need a virtual agent solution that’s ready to help the moment your clients need it. With generative AI, intelligent virtual agents can handle customer support requests regardless of when they come through. And even when you do have agents available, Talkdesk Autopilot can handle routine customer queries, freeing up agents to deal with more complex tasks.
Do customers like interacting with virtual agents?
The majority of consumers have opted to use automated service options in recent years. In fact, many even prefer this route over waiting for live agents. Interactive chat and SMS allow your customers to seek support on their own terms. With Talkdesk Autopilot, these interactions are both efficient and natural.
Is Talkdesk Autopilot easy to implement?
Yes. You can make an autonomous virtual agent experience feel more natural and pleasant for customers with this no-code tool leveraging conversational AI. Enable operational staff to train the virtual agent and save costs on tech experts, such as data scientists. Not only does Talkdesk Autopilot conversational interface keeps your customers happy, but it is highly customizable to ensure it meets your specific needs.
