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Workforce Engagement Management
Workforce ManagementVerint Workforce Management for TalkdeskInteraction RecordingQuality ManagementAgent Coaching & PerformanceKnowledge base management

WORKFORCE ENGAGEMENT MANAGEMENT | INTERACTION RECORDING

Get a picture of every conversation with Interaction Recording.

Picture Every Conversation With Interaction Recording

A complete picture of every customer interaction.

Maintain compliance, gather insights, and identify key areas of improvement with flexible inbound and outbound call recording, synchronized playback of voice and screen recordings, and custom storage options.

Screen And Voice Recording Better Together

Voice and screen recording, better together.

Synchronized playback of voice and screen recordings paired with live monitoring and barging provides the context to holistically evaluate customer interactions, ensure compliance, and provide detailed feedback to improve agent performance.

Manage Recordings Your Way

Manage recordings your way.

Maintain compliance with complete control of your recording and storage preferences. Pause and resume live recordings, customize recording and retention settings, and store calls for as long as you need them, on your cloud or ours.

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Talkdesk Quality Management Seamlessly Integrated

Seamlessly integrated with Quality Management.

With Talkdesk Quality Management™ you can review recordings, fill out scorecards, and add time-stamped annotations for agents to review. Talkdesk QM Assist™ helps you unlock additional insights from your recordings by providing searchable call transcripts and sentiment analysis.  All from a single, intuitive user interface.

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Customers love Talkdesk.

Rated 8 out of 10 based on 661 reviews and ratings onTrustRadius logo

1 star2 star3 star4 star5 star

Talkdesk has really helped with making work simpler and easier to complete, not only am I happy with how it assists me with getting my work completed in an orderly form but I am able to provide fast and sufficient service to my customers which will result in a better work avenue.

Siphelele Nxumalo

1 star2 star3 star4 star5 star

It is easy to use, it works as a great source of communication between agents and customers. It has features that are straight to the point and are easily remembered.

Andile Nxumalo

1 star2 star3 star4 star5 star

In my organization, we used Talkdesk as an auto-dialer and reporting system. It's used to make and take customer calls and to report productivity and quality management. It allows easy access to quick live and historical data, allowing us to monitor and track organizational performance.

Sakhephi Sokhela

1 star2 star3 star4 star5 star

I can schedule callbacks and rep up a call by adding a summary of what I and the customer spoke about. It is one of the best communication and telephonic tools for a workplace. As an employee, I can also check my progress when being coached about my work performance. The Talkdesk also records calls.

Nokwazi Mavundla

1 star2 star3 star4 star5 star

Talkdesk is helpful because we use it to receive calls in our BPO. Not only do we track live ques and statuses from agents, but we also receive feedback from our assessors through the talk desk as well as coaching, and it also stores customer contact data; I can track all my calls, and It records all the calls so we can come back to review them. You can also listen live and track your daily productivity.

Nontobeko Mkhize

1 star2 star3 star4 star5 star

Talkdesk is very useful in many ways. It helps improve our selling points, rectify mistakes, you know where you lack and can see your markings and ratings, give surveys to upskill us, and make sure our job is done correctly

Nokuzola Vilakazi

1 star2 star3 star4 star5 star

Talkdesk is efficient and provides value in live reporting whilst storing historic data which can be used to plan effectively and analyse data where needed

Keith Rambharose

1 star2 star3 star4 star5 star

Talkdesk has been phenomenal in terms of efficiency, reliability, and making sure to update any slagging that we might face with the platform.

Sam Radebe

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