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DEVELOPER EXPERIENCE | AUTOMATION DESIGNER

Automation Designer for business process automation.

INTERACTIVE DEMO
Automation Designer Business Process

A design tool for frontline teams to create customer-centric automations.

Talkdesk Automation Designer™ is a no-code, ‘point-click-publish’ tool that enables frontline staff to design business process automations. This accessible design tool means contact centers can infuse more AI-powered automations across the customer journey to improve operational agility and reduce customer effort.

Easily To Create Business Process Automations

Easily create business process automations.

Talkdesk Automation Designer™ offers a user-friendly, no-code interface. With generative AI, simply outline a business process and the automation will be created.

Quadient Customer Logo

"By walking the customer through a few steps and using some integrations with our web application, we could help customers with a bot instead of a human. And that has had tremendous success."

Jackie James Director of Global Operations at Quadient

VIEW SUCCESS STORY
Simplify Process Creation Execution Automation

Simplify process creation.

By separating process design from process execution, different teams within the contact center can create flows and templates to represent their unique workflows.

Call Center Technology Effect On Agent Training

Optimize business processes.

Different teams can create their own back-end interface to design and edit automations to handle a wide variety of use cases, such as publishing workflows for Talkdesk Feedback™, or editing conversation flows in Talkdesk Autopilot™.

Hear why our customers love Talkdesk.

Rated 8 out of 10 based on 661 reviews and ratings onTrustRadius logo

1 star2 star3 star4 star5 star

Talkdesk has really helped with making work simpler and easier to complete, not only am I happy with how it assists me with getting my work completed in an orderly form but I am able to provide fast and sufficient service to my customers which will result in a better work avenue.

Siphelele Nxumalo

1 star2 star3 star4 star5 star

It is easy to use, it works as a great source of communication between agents and customers. It has features that are straight to the point and are easily remembered.

Andile Nxumalo

1 star2 star3 star4 star5 star

In my organization, we used Talkdesk as an auto-dialer and reporting system. It's used to make and take customer calls and to report productivity and quality management. It allows easy access to quick live and historical data, allowing us to monitor and track organizational performance.

Sakhephi Sokhela

1 star2 star3 star4 star5 star

I can schedule callbacks and rep up a call by adding a summary of what I and the customer spoke about. It is one of the best communication and telephonic tools for a workplace. As an employee, I can also check my progress when being coached about my work performance. The Talkdesk also records calls.

Nokwazi Mavundla

1 star2 star3 star4 star5 star

Talkdesk is helpful because we use it to receive calls in our BPO. Not only do we track live ques and statuses from agents, but we also receive feedback from our assessors through the talk desk as well as coaching, and it also stores customer contact data; I can track all my calls, and It records all the calls so we can come back to review them. You can also listen live and track your daily productivity.

Nontobeko Mkhize

1 star2 star3 star4 star5 star

Talkdesk is very useful in many ways. It helps improve our selling points, rectify mistakes, you know where you lack and can see your markings and ratings, give surveys to upskill us, and make sure our job is done correctly

Nokuzola Vilakazi

1 star2 star3 star4 star5 star

Talkdesk is efficient and provides value in live reporting whilst storing historic data which can be used to plan effectively and analyse data where needed

Keith Rambharose

1 star2 star3 star4 star5 star

Talkdesk has been phenomenal in terms of efficiency, reliability, and making sure to update any slagging that we might face with the platform.

Sam Radebe

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