Talkdesk Embedded
Unify the agent experience and empower teams wherever they work.
Embed Talkdesk components directly inside the systems agents already use with Talkdesk Embedded.
Streamline workflows to increase agent productivity and performance, and improve the customer experience.
Tailored configuration.
Maximize outcomes with the ability to iframe or embed components of Talkdesk Workspace, Conversations App, or Copilot.
Streamlined agent interfaces.
Seamless integration within the host system consolidates agent screens and brings Talkdesk inside the tools agents already use.
Embeddable AI.
Talkdesk Copilot can be directly embedded in agents’ existing working spaces to leverage AI to listen, guide, and assist during customer interactions.
Over 300 organizations today embed Talkdesk directly into their systems.
Reduction in AHT with Talkdesk Copilot.
Increased tool adoption and agent satisfaction.
Decrease in agent effort required overall.
"We were looking for a solution that is reliable and flexible, that we could implement anywhere, anytime without any big changes in our infrastructure."
Wijnanda Benneker Project Manager at Canon Europe
FAQs.
What is an embedded application?
An embedded integration enables applications to communicate within host systems, for example, Talkdesk inside Salesforce, Talkdesk inside Zendesk, or Talkdesk inside a homegrown CRM system.
How can embedded customer experience tools streamline agent workflows?
Embedded customer experience tools consolidate agent screens and improve efficiency in contact centers. Contact center agents can use embedded AI to streamline after call work and summarize customer interactions, including intent, outcome, disposition and next-best actions. Using generative AI, agents can automatically summarize every interaction, shaving 30-60 seconds off after-call work. With these tools directly inside the systems the agent already uses, agents don’t have to navigate to multiple systems or screens.
