Unify the agent experience and empower teams wherever they work.

Embed Talkdesk components directly inside the systems agents already use with Talkdesk Embedded.

Streamline workflows to increase agent productivity and performance, and improve the customer experience.

Talkdesk Embedded Copilot Conversations013

Tailored configuration.

Maximize outcomes with the ability to iframe or embed components of Talkdesk Workspace, Conversations App, or Copilot.

Streamlined agent interfaces.

Seamless integration within the host system consolidates agent screens and brings Talkdesk inside the tools agents already use.

Embeddable AI.

Talkdesk Copilot can be directly embedded in agents’ existing working spaces to leverage AI to listen, guide, and assist during customer interactions.

System agnostic

Whether pre-integrated or homegrown, event-driven architecture ensures real-time sync between any system, enabling smooth and responsive user experiences.

Enhanced flexibility

Modular capabilities allow for customized embedding across multiple locations within third-party systems for precision, flexibility, and an ideal interface.

Low-code development

IT teams can design and implement solutions independently using low-code tools in Talkdesk Builder.

Real Results

Over 300 organizations today embed Talkdesk directly into their systems.

Reduction in AHT with Talkdesk Copilot.

Increased tool adoption and agent satisfaction.

Decrease in agent effort required overall.

"We were looking for a solution that is reliable and flexible, that we could implement anywhere, anytime without any big changes in our infrastructure."

Wijnanda Benneker Project Manager at Canon Europe

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FAQs.

What is an embedded application?

An embedded integration enables applications to communicate within host systems, for example, Talkdesk inside Salesforce, Talkdesk inside Zendesk, or Talkdesk inside a homegrown CRM system.

How can embedded customer experience tools streamline agent workflows?

Embedded customer experience tools consolidate agent screens and improve efficiency in contact centers. Contact center agents can use embedded AI to streamline after call work and summarize customer interactions, including intent, outcome, disposition and next-best actions. Using generative AI, agents can automatically summarize every interaction, shaving 30-60 seconds off after-call work. With these tools directly inside the systems the agent already uses, agents don’t have to navigate to multiple systems or screens.