Join phone and CRM within the Salesforce Service Cloud console.

Name: Talkdesk
Brand: Talkdesk
Rating: 4 (180 reviews)

Integrate digital channels and CRM data with voice communications - all in one central view within the Service Cloud console.

Enable agents to use a single solution for both voice communications and customer data. Talkdesk for Service Cloud Voice improves productivity, reduces onboarding time, and streamlines data collection.

Provide your supervisors with access to contact center reporting and analytics to optimize customer experiences.

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Fully embedded within Salesforce.

Call controls within Salesforce’s Omni-channel widget and direct access to CRM data provide agents with the right information to quickly assist customers.

Robust and powerful solution.

All the trusted call center functionality you need right within Salesforce.

Comprehensive real-time and smart reporting.

Monitor calls to ensure employees have complete visibility without having to leave Salesforce.

Already using Salesforce?

Download Talkdesk for Service Cloud Voice from the AppExchange to start improving the customer experience and optimizing your employee experience.

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Talkdesk for Service Cloud Voice features.

Fully embedded.

Service all customer interactions while maintaining a complete Salesforce experience. Manage all calls using Salesforce’s Omni-channel widget.

Reliable omnichannel solution.

Support warm transfers between agents, inbound and outbound use cases, and call recording.

Global reach and coverage.

Nine global data centers and Talkdesk’s Global Carrier Network (GCN) ensure reliable telephony no matter where teams are located.

Comprehensive real-time and smart reporting.

Live transcriptions and call monitoring ensure employees have complete visibility without having to leave Salesforce.

Customers love Talkdesk.

Rated 7.9 out of 10 based on 666 reviews and ratings on

Oct 01, 2024

Talkdesk has really helped with making work simpler and easier to complete, not only am I happy with how it assists me with getting my work completed in an orderly form but I am able to provide fast and sufficient service to my customers which will result in a better work avenue.

Siphelele Nxumalo

Sep 23, 2024

It is easy to use, it works as a great source of communication between agents and customers. It has features that are straight to the point and are easily remembered.

Andile Nxumalo

Sep 20, 2024

In my organization, we used Talkdesk as an auto-dialer and reporting system. It's used to make and take customer calls and to report productivity and quality management. It allows easy access to quick live and historical data, allowing us to monitor and track organizational performance.

Sakhephi Sokhela

Sep 19, 2024

I can schedule callbacks and rep up a call by adding a summary of what I and the customer spoke about. It is one of the best communication and telephonic tools for a workplace. As an employee, I can also check my progress when being coached about my work performance. The Talkdesk also records calls.

Nokwazi Mavundla

Aug 27, 2024

Talkdesk is helpful because we use it to receive calls in our BPO. Not only do we track live ques and statuses from agents, but we also receive feedback from our assessors through the talk desk as well as coaching, and it also stores customer contact data; I can track all my calls, and It records all the calls so we can come back to review them. You can also listen live and track your daily productivity.

Nontobeko Mkhize

Aug 27, 2024

Talkdesk is very useful in many ways. It helps improve our selling points, rectify mistakes, you know where you lack and can see your markings and ratings, give surveys to upskill us, and make sure our job is done correctly

Nokuzola Vilakazi

Aug 27, 2024

Talkdesk is efficient and provides value in live reporting whilst storing historic data which can be used to plan effectively and analyse data where needed

Keith Rambharose

Aug 27, 2024

Talkdesk has been phenomenal in terms of efficiency, reliability, and making sure to update any slagging that we might face with the platform.

Sam Radebe

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Join phone and CRM within the Salesforce Service Cloud console.

Integrate digital channels and CRM data with voice communications - all in one central view within the Service Cloud console.

Fully embedded within Salesforce.

Robust and powerful solution.

Comprehensive real-time and smart reporting.

Already using Salesforce?

Talkdesk for Service Cloud Voice features.

Fully embedded.

Reliable omnichannel solution.

Global reach and coverage.

Comprehensive real-time and smart reporting.

Customers love Talkdesk.

Talkdesk has really helped with making work simpler and easier to complete, not only am I happy with how it assists me with getting my work completed in an orderly form but I am able to provide fast and sufficient service to my customers which will result in a better work avenue.

It is easy to use, it works as a great source of communication between agents and customers. It has features that are straight to the point and are easily remembered.

In my organization, we used Talkdesk as an auto-dialer and reporting system. It's used to make and take customer calls and to report productivity and quality management. It allows easy access to quick live and historical data, allowing us to monitor and track organizational performance.

I can schedule callbacks and rep up a call by adding a summary of what I and the customer spoke about. It is one of the best communication and telephonic tools for a workplace. As an employee, I can also check my progress when being coached about my work performance. The Talkdesk also records calls.

Talkdesk is very useful in many ways. It helps improve our selling points, rectify mistakes, you know where you lack and can see your markings and ratings, give surveys to upskill us, and make sure our job is done correctly

Talkdesk is efficient and provides value in live reporting whilst storing historic data which can be used to plan effectively and analyse data where needed

Talkdesk has been phenomenal in terms of efficiency, reliability, and making sure to update any slagging that we might face with the platform.

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