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SECURITY & COMPLIANCE | DATA RESIDENCY

Choose your storage deployment and cloud location with data residency.

Data Residency Security Compliance

Comply with regulations, legislation, and corporate policies on where and how to store customer data.

Leverage Talkdesk flexible cloud deployment solutions to store and process your data in a specific geography or in a private cloud for added protection. Talkdesk Regional Cloud™ and Talkdesk Hybrid Cloud™ give you choices.

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Select your data storage region.

Choose any of the available deployment locations with Talkdesk Regional Cloud to store and process all your private customer interaction data. Stay compliant with privacy regulations by maintaining control of your data in your preferred region.

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Hybrid Cloud Explained

Choose your storage deployment model.

Choose how you want to store your data with Talkdesk Hybrid Cloud. Take advantage of the agility, scalability, and cost-efficiency of the public cloud, while also leveraging private storage to meet legal requirements and provide an additional layer of security with Talkdesk Hybrid Cloud.

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"We see great benefits for enterprise clients of having data safely stored in a private cloud to comply with their specific internal security and IT requirements, and combining it all with the amazing benefits of having a cutting-edge cloud-native contact center platform — a key success factor in the intelligent experience center."

Pedro Pombo Managing director, Accenture Digital

Meet regulatory requirements.

Ensure compliance with local data privacy regulations such as GDPR and CCPA, with national data sovereignty laws, and with banking, financial services or other industry regulations.

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Benefits.

Choose your preferred region.

Our global cloud infrastructure offers regional deployment options so you can choose the geographic location where your contact center data is stored and processed.

Meet regulatory requirements.

Comply with local data privacy regulations such as GDPR and CCPA, national data sovereignty laws, financial services and healthcare regulations, as well as other industry standards.

Talkdesk Regional Cloud features.

Globally managed multi-tenant solution

Drive innovation and revenue with Talkdesk CX Cloud’s end to end suite of customer experience applications.

International Data Privacy Compliance

Compliant with information privacy sovereignty laws.

Talkdesk Hybrid Cloud features.

Private storage

Get an isolated cloud instance that you can fully adapt to your internal IT specifications.

Adaptive to evolving IT requirements

Adapt your private cloud instance to keep up with evolving security and compliance demands.

Additional deployment options.

xConnect

Connect to any carrier.

Customers love Talkdesk.

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Talkdesk has really helped with making work simpler and easier to complete, not only am I happy with how it assists me with getting my work completed in an orderly form but I am able to provide fast and sufficient service to my customers which will result in a better work avenue.

Siphelele Nxumalo

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It is easy to use, it works as a great source of communication between agents and customers. It has features that are straight to the point and are easily remembered.

Andile Nxumalo

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In my organization, we used Talkdesk as an auto-dialer and reporting system. It's used to make and take customer calls and to report productivity and quality management. It allows easy access to quick live and historical data, allowing us to monitor and track organizational performance.

Sakhephi Sokhela

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I can schedule callbacks and rep up a call by adding a summary of what I and the customer spoke about. It is one of the best communication and telephonic tools for a workplace. As an employee, I can also check my progress when being coached about my work performance. The Talkdesk also records calls.

Nokwazi Mavundla

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Talkdesk is helpful because we use it to receive calls in our BPO. Not only do we track live ques and statuses from agents, but we also receive feedback from our assessors through the talk desk as well as coaching, and it also stores customer contact data; I can track all my calls, and It records all the calls so we can come back to review them. You can also listen live and track your daily productivity.

Nontobeko Mkhize

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Talkdesk is very useful in many ways. It helps improve our selling points, rectify mistakes, you know where you lack and can see your markings and ratings, give surveys to upskill us, and make sure our job is done correctly

Nokuzola Vilakazi

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Talkdesk is efficient and provides value in live reporting whilst storing historic data which can be used to plan effectively and analyse data where needed

Keith Rambharose

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Talkdesk has been phenomenal in terms of efficiency, reliability, and making sure to update any slagging that we might face with the platform.

Sam Radebe

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