Customer Stories
USE CASE
Sales and service
INDUSTRY
Transportation & Logistics
Information Technology & Services
INTEGRATION
Salesforce
KEY METRIC
Increased agent engagement
Building the connections that build the world.
Avetta is a supply chain risk management company focused on connecting the world’s leading organizations with qualified suppliers, contractors, and vendors. Avetta brings unmatched visibility to companies through cloud-based technology and human insight.
"I would definitely recommend Talkdesk. They have a lot of different features and functionality that allow us to be successful as a contact center."
Spencer Petty, Manager of Supplier Operations, Avetta
After experiencing frequent outages and CRM integration challenges with their previous contact center solution, Avetta focused on finding a partner that not only resolved those issues but also delivered quality customer service.
Reliability was a key reason Avetta chose Talkdesk as their preferred partner. The seamless integration with Salesforce provided real-time insights into their metrics and helped them better understand their call volume.
Watch customer story.
Talkdesk for Salesforce provides Avetta with real-time insights into their metrics. The reliability of both the platform and Talkdesk customer service supports Avetta in continuously delivering exceptional customer experiences.
