Carey drives excellence with Talkdesk.
Carey International provides premium ground transportation services. Think chauffeured private car. And we do that in every major city, twenty four hours a day around the globe. To customers like the NFL and the NBA, we do a huge program for Super Bowl. When folks are calling to book a car or we're we're coordinating their travel, Talkdesk helps us make the Super Bowl a success. We had to upgrade our technology to be competitive. We're able to handle things quicker. We're able to get more metrics out of Talkdesk with the reporting and things that it could bring to help us do our job. Also helps the agents and the dispatchers with the live listening agent. We have our customer care department listening to them. We're like, hey, this person is allowed to do this. So it saves us time because the supervisor or the manager in that department can handle it themselves. Wherever we are opening up new avenues for those agents to assist our customers, we're gonna do that on the Talkdesk platform. So today we're doing voice, we're doing email, the future will use AI. We are expanding our services in Mexico to offer our customers our services in Spanish. This may have been a big lift in the past, but doing this with Talkdesk is is almost trivial. The biggest area that Talkdesk has has helped us is giving us more visibility to improve our ability to coach and train our specialists because we're a premium service, so we gotta keep up with the customer. We also have to keep up with the business, the relationship business. People who are in our cars, you know, we're taking care of them. We're relying on Talkdesk to take care of us, and they've come through. One of the value propositions of Carey to our customers is our systems including Talkdesk are extremely reliable. They're gonna have excellent service, that they're gonna have a knowledgeable driver and great car, all the way up to multimillion dollar events like Super Bowl. And that's why we chose Talkdesk.
Faster issue resolution.
Improved agent performance.
Supports high-stakes events.
Driven by service. Powered by Talkdesk.
Carey International is the global leader in premium ground transportation, trusted by the world’s most discerning travelers since 1921. With operations in over 1,000 cities worldwide, Carey delivers an unmatched standard of safety, reliability, and professionalism—ensuring every journey is seamless from start to finish.
Through an exclusive global franchise network, Carey provides a consistent, elevated experience across a wide range of services, including executive car service, airport transfers, corporate travel solutions, event transportation, and personalized chauffeur services. With an unwavering commitment to duty of care and attention to detail, Carey sets the gold standard for luxury ground travel.
"One of the value propositions of Carey to our customers is our systems including Talkdesk are extremely reliable. They're gonna have excellent service, that they're gonna have a knowledgeable driver and great car, all the way up to multimillion dollar events like SuperBowl. And that's why we chose Talkdesk."
Charlie Majane Chief Technical Officer, Carey
Carey International relies on Talkdesk to deliver premium, around-the-clock service for global clients like the NFL and NBA. Supporting events as large as the Super Bowl, Talkdesk provides the speed, scalability, and reliability Carey needs to uphold its high-touch service standards.
With real-time monitoring, supervisors can identify and resolve issues instantly, while robust reporting strengthens agent coaching and performance. Talkdesk also empowers Carey to expand quickly into new markets and languages—such as launching Spanish support in Mexico—with minimal lift.
Powered by Talkdesk Customer Experience Automation™ (CXA), Talkdesk Copilot™ enhances every customer interaction with AI-driven insights and guidance, helping agents deliver consistent, personalized service at scale.
Through automated quality assurance in Talkdesk Quality Management, every interaction is now evaluated—replacing limited manual sampling and providing a complete view of performance and customer satisfaction.
By combining insights, operational efficiency, and trusted reliability, Talkdesk helps Carey International maintain its reputation for exceptional global service while seamlessly scaling for the future. The platform’s flexibility supports Carey’s 24/7/365 operations, rapid deployment for major events, and consistent service delivery across international locations.
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