customer stories
Embracing AI-powered solutions for business transformation
USE CASE
Service & Support
INDUSTRY
Financial Services & Insurance
INTEGRATION
Financial Services Experience Cloud
KEY METRIC
↑ Improved first call resolution rate
↓ Reduced average handle times
Modernizing systems to meet customer needs.
A global financial services company headquartered in Austin, Texas, Ouro has been providing innovative financial empowerment solutions to consumers worldwide since 1999. Their products and services span prepaid and debit cards, cross-border payments, and loyalty solutions for both consumers and enterprise partners. With nearly a trillion dollars in transaction volume processed and millions of customers served, Ouro is a leader in alternative banking services for underbanked and unbanked consumers.
"A year from now, our customer experience will be unrecognizable compared to where we started. We're not just changing our technology; we're fundamentally reimagining how we serve our customers. This transformation will enable us to build stronger, more trusting relationships with our clients while driving sustainable business growth."
Chris Cearley Senior Director of Contact Center Operations, Ouro
Talkdesk solutions have empowered Ouro to enhance its ability to collect, analyze, and act on customer data securely. The Talkdesk platform offers comprehensive analytics that provide exceptional visibility into customer interactions across all channels. This transformation of customer experience operations from a cost center to a vital driver of customer loyalty marks a significant shift in the company’s approach to customer relationships. By leveraging advanced technology and AI-driven insights, Ouro has established itself as a leader in customer experience innovation within the alternative banking sector.
