customer stories
Creates a Healthier Happier World Through Innovative Technology.
USE CASE
Sales & Service
INDUSTRY
Healthcare & Life Sciences
INTEGRATION
Salesforce, Slack
KEY METRIC
↓ Abandoned calls dropped by 50%
One of the leading innovators in the digital and health space with over 15 million users worldwide.
Originally launched as a consumer app in 2008, Virtuagym provides users with an easy and fun way to work out and track their nutrition. Virtuagym Professional followed in 2012 after increased demand from the fitness community. It has since grown into an all-in-one solution for client coaching, membership management and billing, scheduling and more.
"I say to prospects, if you’re looking for a complete solution and don’t want to invest a crazy amount of resources or time in implementing, Talkdesk is a great option for you."
Monica Kuijt Rumayor Operations Team Lead
Virtuagym outgrew its legacy, on-premise system and needed an improved contact center solution that provided more options and flexibility to enhance the customer experience. Virtuagym chose Talkdesk to fulfill their requirement of a strong integration with CRM which made it possible to easily customize and adapt to specific customer needs and scenarios. Since implementation, the use of Talkdesk resulted in a reduction in the total number of abandoned calls, dropping 50%.
