Customer Stories
USE CASE
Service
INDUSTRY
Retail & Consumer Goods
Information Technology & Services
INTEGRATION
Salesforce
KEY METRIC
17x ↑ First Call Resolution
Xenial increases first call resolution by 17x with Talkdesk.
For more than thirty years, Xenial has partnered with leading quick service and fast casual restaurants to employ best-of-breed restaurant technologies to grow their businesses.
If you’ve ever stopped at a quick-service restaurant like McDonald’s, Burger King or Tim Horton’s, chances are you’ve unknowingly experienced Xenial running behind the scenes. By leveraging Xenial’s end-to-end enterprise platform, restaurants use real-time and historical data to improve quality of service, increase customer engagement and ultimately grow revenue.
"Our overall training process is two days, with Talkdesk training taking about 15 minutes of that time. That’s a true testament to the simplicity of the solution."
Mike Zarzeka, SVP of Information Technology and Systems
With more than 25,000 restaurants in over 62 countries using Xenial’s suite of solutions, Xenial has transformed the way quick service restaurants operate. Learn more on how Xenial partners with Talkdesk to ensure success.
Watch customer story.
By leveraging a cloud-native enterprise contact center platform, Xenial ensures callers are routed to the right agent at the right time and has increased first call resolution by 17x.
