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<h4>Retail & Consumer Goods<br />
Information Technology & Services<h4>

metrics

<h3>Xenial increases first call resolution by 17x with Talkdesk.</h3>
<p class="text text--16">For more than thirty years, Xenial has partnered with leading quick service and fast casual restaurants to employ best-of-breed restaurant technologies to grow their businesses. </p>
<p class="text text--16">If you’ve ever stopped at a quick-service restaurant like McDonald’s, Burger King or Tim Horton’s, chances are you’ve unknowingly experienced Xenial running behind the scenes. By leveraging Xenial’s end-to-end enterprise platform, restaurants use real-time and historical data to improve quality of service, increase customer engagement and ultimately grow revenue. </p>


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Our overall training process is two days, with Talkdesk training taking about 15 minutes of that time. That’s a true testament to the simplicity of the solution.

quote

<p class="text text--16">With more than 25,000 restaurants in over 62 countries using Xenial’s suite of solutions, Xenial has transformed the way quick service restaurants operate. Learn more on how Xenial partners with Talkdesk to ensure success.</p>


<p class="text text--16">By leveraging a cloud-native enterprise contact center platform, Xenial ensures callers are routed to the right agent at the right time and has increased first call resolution by 17x.</p>


panel

Learn how Talkdesk’s customer Xenial by leveraging a cloud-native enterprise contact center platform increased first call resolution by 17x.

Service

Einzelhandel & Konsumgüter
Informationstechnologie & Dienstleistungen

Salesforce

17x ↑ Lösung beim ersten Anruf

Xenial steigert mit Talkdesk die Lösung beim ersten Anruf um das 17fache.

„Unser gesamter Schulungsprozess dauert zwei Tage, wobei die Talkdesk-Schulung davon nur etwa 15 Minuten dieser Zeit in Anspruch nimmt. Das ist der beste Beweis für die Einfachheit der Lösung.“

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