Business continuity: Managing the transition to home-working with Talkdesk

When the unexpected happens, do you have a contingency plan? We may not be able to control most natural disasters and emergencies but we can control how we support employees and customers during these challenging times we’re in.

Now that most companies in Europe have transitioned to home-working for the foreseeable future, what steps can you take to ensure you have a sustainable plan in place to manage this transition… And what are some quick wins you can put in place today to ensure you maintain high call quality and superior customer experience.

In this short webinar, Talkdesk Head of Solution Consulting for EMEA, Garry Ovenell will discuss Talkdesk’s approach to support companies through this current crisis. If you currently have a VPN workaround solution to enable your contact centre staff to work from home, this session is not to be missed!

In addition, Mark Tritschler, IT Manager at Chillisauce will also discuss how they transitioned all of their team to homeworking in a matter of days when the current crisis hit and why VPN workaround solutions would have been unsustainable to keep operations moving.

The same webinar is also available in:
French: https://www.talkdesk.com/fr/assurez-la-continuite-des-operations-gestion-de-la-transition-vers-le-teletravail-avec-talkdesk/
Spanish: https://www.talkdesk.com/es/continuidad-del-negocio-gestion-de-la-transicion-al-teletrabajo-con-talkdesk/
Portuguese: https://www.talkdesk.com/pt/continuidade-de-negocio-gerir-a-transicao-para-tele-trabalho-com-a-talkdesk/