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Enterprise contact center solutions.

Talkdesk provides a secure and reliable AI-powered contact center solution for enterprises looking to build an iconic brand through exceptional customer experience.

The cloud contact center for the modern enterprise.

Talkdesk CX Cloud helps brands transform their customer experience with the power of AI. Automate interactions, empower agents, and illuminate the customer journey with an enterprise cloud contact center solution that can scale and adapt as your business grows and evolves into the future.

Enterprise-class performance.

AVAILABLE

0/0

Security and data team

SECURE

Security certifications

SCALABLE

Seconds to provision a new agent

Reduce operational costs and maximize performance with our AI platform.

Integrate self-service options across the customer journey, automate routine tasks, and empower contact center agents.

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Accelerate your digital journey.

Engage your audience at every step of the customer journey and build long-lasting relationships with Talkdesk Digital Engagement™.

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Turn Advanced Reporting Insights Action@2x

Turn advanced reporting insights into action.

Stay ahead of the curve with a full suite of AI-powered reporting and analytics tools.

Talkdesk provides deep insights into real-time metrics and historical contact center trends so you know exactly where to take action.

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Forecast and plan your workforce effectively.

It is impossible to properly staff your contact center and respond to changing scenarios with outdated tools and processes. Talkdesk Workforce Management™ and Verint Workforce Management for Talkdesk use AI to help you plan and manage your contact center’s changing conditions.

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Integrations with Salesforce, Zendesk, and more.

Easily integrate with more than 90 popular CX applications and business tools using clicks, not code. Take advantage of open APIs for deeper levels of customization.

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"All our reliability issues stopped once we adopted Talkdesk."

André Cavaco Leitão Farfetch

Powering the world’s top companies.

Purpose-fit for all your enterprise needs.

Global coverage

Leverage any of Talkdesk’s nine global data centers to guarantee reliability no matter where you are in the world.

Global call quality

Every call matters. Make a great impression with crystal-clear conversations and unmatched reliability.

HIPAA and GDPR compliant

Talkdesk is compliant with common privacy laws designed to ensure your customers’ data stays safe.

Intelligent routing

Improve first contact resolution. Route callers to the agent best suited to address their needs based on real-time, contextual data.

No need to rip and replace

Pace your path to the cloud. Take advantage of cloud contact center applications that sit on top of your on-premises ACD. Keep your carrier, too.

Advanced analytics & insights

Maintain a real-time view of the contact center to take immediate action. Custom reports and dashboards put you in control of your data, so it’s easy to reduce risk and improve service.

Workforce Management

Use historical data and AI to automate planning and forecasting in order to provide optimal schedules and happier agents.

Endless integrations

Easily extend the capabilities of your contact center. Integrate with modern business tools like Salesforce and Zendesk and add new functionalities through the AppConnect marketplace.

30+ security certifications

We have the most comprehensive set of company security standards in the industry—and the best people to uphold them.

Flexible deployment

Deploy your contact center to support the unique needs of your business. Enjoy the benefits of a fully customizable cloud model to satisfy security and compliance requirements and your business needs.

White-glove service

Work hand-in-hand with a dedicated customer success manager and have access to a world-class support team—at no additional cost.

FAQs

What is the difference between a call center and a contact center?

A call center focuses on responding to callers and answering their inquiries over the phone. Contact centers not only field phone calls, but also facilitate other communication channels such as live chat, email, SMS, social messaging, and self-service. A contact center’s primary goal is to make the customer experience better and make agents more efficient.

What is an enterprise cloud contact center?

An enterprise cloud contact center is a large-scale center, dedicated to creating more agent efficiency and facilitating excellent customer experiences. Their main goal is to provide exemplary service and to increase customer loyalty. Because it is such a large operation, an enterprise cloud contact center is often very complex. So, they need to utilize some kind of centralized database along with automation and shortcuts, to keep their agents organized and increase their efficiency. These types of features can be found in an enterprise contact center solution, such as a Contact Center as a Service (CCaaS) solution.

What are the benefits of using an enterprise contact center solution?

Enterprise contact center software is built to handle the complex demands of a large company, enabling them to deliver superior customer experiences at scale. They include features such as real-time shortcuts to help agents during live calls, AI-powered agent assistance, organizational tools like centralized databases, and customer-facing features like self-service knowledge bases and omnichannel options. When an enterprise decides to implement this type of software into their contact center, their agents become more efficient, and the quality of their customer service increases.