Talkdesk Digital Showdown: accelerating transformation while giving back

With all the bad 2020 brought, people also found the good. And the people working in contact centers—despite being hit hard by change, stress and frustration—rededicated themselves to customer service in such an inspirational way.

At Talkdesk, we witnessed some of these contact centers not just survive—but thrive. This renewed energy and passion informed our CX Transformation Roadmap, which outlines five progressive stages for building resilient cloud contact centers. In a continued effort to help our customers transcend with innovative technology, we’re excited to host the Talkdesk Digital Showdown: Innovations in CX on November 5.

This showdown will feature nine AppConnect partners and Talkdesk, and will bring the choice and innovation that our marketplace brings to our customers to the forefront. Cutting-edge solutions will be presented to a live audience that will vote for their favorite. Solutions will be across three categories, detailed below, and the winner will be crowned the most innovative CX solution AND will receive $10,000 to their charity of choice! But do not worry, no innovator will leave empty-handed; each has selected a charity that will receive a $1,000 donation in honor of their participation.

Category 1 : Operational & Cost Efficiency

The challenges of 2020 have had a significant impact on the way businesses think about costs while demanding new standards for CX. These changes present CX leaders with the opportunity to leverage cutting-edge technology to showcase their organizations as profit, not cost, centers.

Featured AppConnect Innovators:

• Sentiment.io on behalf of Utah Avalanche Center
• Observe.ai on behalf of Little Brothers – Friends of the Elderly San Francisco
• Zingtree on behalf of One Tree Planted

Category 2 : Remote Contact Center Management

Remote and hybrid contact centers are here to stay. With the right cloud-based solutions and strategies, contact center leaders can optimize critical processes, reduce time and effort for supervisors, and drastically improve elements of the agent experience.

Featured AppConnect Innovators:

• Envision on behalf of Project Sanctuary
• Krisp on behalf of Alameda County Food Bank
• Hoopla on behalf of Steven’s Camp

Category 3 : Remote Security

At-home employees and virtual contact centers introduce new risks, challenges and considerations for security leaders. It’s critical to adapt existing policies and create solutions with innovative technologies in order to secure the modern contact center.

Featured AppConnect Innovators:

• Daon on behalf of The Children’s Inn at NIH
• Textline on behalf of New Door
• PCI Pal on behalf of Girls Who Code

Talkdesk is not only hosting this event, we’ll also share a live demo – and while we can’t win we will be making a donation to The Trevor Project on behalf of our team.

Join the fun on November 5 at 10:00 a.m. PT / 1:00 p.m. ET to compare the featured solutions, cast your vote and make a difference along the way!