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TALKDESK BLOG

5 consideraciones importantes para un uso responsable de la IA en los centros de contacto

Por Rei Kasai

Responsible Ai

Ver otras novedades.

7 ways to improve customer experience

Tendencias en Centros de Contacto

7 ways to improve customer experience

Celia Cerdeira

Por Celia Cerdeira

IVR hacks that are killing your contact center performance

Inteligencia artificial

IVR hacks that are killing your contact center performance

By Crystal Miceli

5 important customer service skills in an AI contact center

Inteligencia artificial

5 important customer service skills in an AI contact center

Celia Cerdeira

Por Celia Cerdeira

Bringing generative AI to on-premises contact centers: Talkdesk Ascend Connect

Inteligencia artificial

Bringing generative AI to on-premises contact centers: Talkdesk Ascend Connect

Pedro Andrade Partner Tech Connect

By Pedro Andrade

Customer service automation tools to improve the customer and agent experience

Tendencias en Centros de Contacto

Customer service automation tools to improve the customer and agent experience

Celia Cerdeira

Por Celia Cerdeira

Autonomous virtual agents: Soaring with Talkdesk Autopilot

Inteligencia artificial

Autonomous virtual agents: Soaring with Talkdesk Autopilot

Pedro Andrade Partner Tech Connect

By Pedro Andrade

Celebrating inspirational women breaking barriers in CX

Éxito del cliente

Celebrating inspirational women breaking barriers in CX

By Amy Payne

The AI revolution in CX: Generative AI for customer support

Inteligencia artificial

The AI revolution in CX: Generative AI for customer support

Pedro Andrade Partner Tech Connect

By Pedro Andrade

Best practices for customer service chatbots

Tendencias en Centros de Contacto

Best practices for customer service chatbots

Celia Cerdeira

Por Celia Cerdeira

5 obstáculos clave para la transformación digital en la banca

Servicios financieros y seguros

5 obstáculos clave para la transformación digital en la banca

Rahul Kumar

Por Rahul Kumar

9 effective customer retention strategies

Tendencias en Centros de Contacto

9 effective customer retention strategies

Celia Cerdeira

Por Celia Cerdeira

How to improve first contact resolution: A guide for managers

Tendencias en Centros de Contacto

How to improve first contact resolution: A guide for managers

Celia Cerdeira

Por Celia Cerdeira

Talkdesk

Talkdesk hace historia

4 AI-powered tools for analyzing the voice of the customer

Inteligencia artificial

4 AI-powered tools for analyzing the voice of the customer

Celia Cerdeira

Por Celia Cerdeira

6 emerging contact center automation trends for 2024

Inteligencia artificial

6 emerging contact center automation trends for 2024

Celia Cerdeira

Por Celia Cerdeira

Modernizing customer experience KPIs with generative AI

Inteligencia artificial

Modernizing customer experience KPIs with generative AI

Celia Cerdeira

Por Celia Cerdeira

Healthcare contact center best practices for improved patient experiences

Asistencia sanitaria y ciencias de la vida

Healthcare contact center best practices for improved patient experiences

Jim Burke

Por Jim Burke

6 casos de uso para la IA generativa en el servicio de atención al cliente

Inteligencia artificial

6 casos de uso para la IA generativa en el servicio de atención al cliente

Celia Cerdeira

Por Celia Cerdeira

A Talkdesk consumer survey reveals the ethical considerations of AI in retail

Comercio Minorista y Bienes de Consumo

A Talkdesk consumer survey reveals the ethical considerations of AI in retail

Shannon Flanagan Grey

By Shannon Flanagan

The ultimate guide to contact center workforce management using AI

Tendencias en Centros de Contacto

The ultimate guide to contact center workforce management using AI

Celia Cerdeira

Por Celia Cerdeira

Éxito del cliente

Talkdesk CX Innovators awards: 4 tips for customer experience innovation

By Amy Payne