Talkdesk Kicks off 2020 as Recognized Leader in Four G2 Winter 2020 Reports

When it comes to purchasing software for your business, a critical piece in decision making is checking customer reviews. While there are many sites that have peer-to-peer reviews G2 is one of the largest with more than one million reviews for CRM, ERP, HR, CAD, PDM, Contact Center, marketing software and more.

Talkdesk®, Inc., the cloud contact center for innovative enterprises, leads the contact center solutions industry in four separate categories of the G2 Crowd Winter 2020 report. Talkdesk received the highest score in Best Contact Center Operations Software, Best Telecom Services for Call Centers, Best Auto Dialer Software and Best Speech Analytics Software.

“Rankings on G2 reports are based on data provided to us by real users,” said Michael Fauscette, chief research officer, G2. “We are thrilled to share the achievements of the products ranked on our site because they represent the voice of the user and offer valuable insights into potential buyers everywhere.”

Best Contact Center Operations Software

• Talkdesk rated #1 in the Top 20 Contact Center Operations Software with a G2 Satisfaction Score of 98 out of a possible 100
• Talkdesk is a Leader in the G2 Winter 2020 report and received the highest cumulative G2 Score in All Segments, which includes Small Business, Mid Market and Enterprise
• Best Relationship Winter 2020 Small Business

Best Telecom Services for Call Centers Software

• Talkdesk rated #1 in the Top 20 Telecom Services for Call Centers Software with a G2 Satisfaction Score of 95 out of a possible 100
• Talkdesk is a Leader in the G2 Winter 2020 report and received the highest cumulative G2 Score in All Segments including Small Business, Mid Market and Enterprise
• Momentum Leader Winter 2020

Best Auto Dialer Software

• Talkdesk rated #1 in the Top 11 Auto Dialer Software with a G2 Satisfaction Score of 95 out of a possible 100
• Talkdesk is a Leader in the G2 Winter 2020 report and received the highest cumulative G2 Score in All Segments which includes Small Business, Mid Market and Enterprise
• Momentum Leader Winter 2020
• Best Usability Winter 2020
• Best Relationship Winter 2020
• Easiest Setup Winter 2020
• Most Implementable Winter 2020

Best Speech Analytics Software

• Talkdesk rated #1 in the Top 7 Speech Analytics Software with a G2 Satisfaction Score of 94 out of a possible 100
• Talkdesk is a Leader in the G2 Winter 2020 report and received the highest cumulative G2 Score in All Segments including Small Business, Mid Market and Enterprise

“We are proud to lead four impactful categories in this influential report by G2 Crowd and see it as further evidence of Talkdesk distancing itself from other CCaaS competitors,” said Tiago Paiva, chief executive officer, Talkdesk. “Talkdesk is purpose-built on a modern, cloud-native architecture with an innovative delivery model which enables us to deliver new features and functionality sets us apart within the CCaaS industry.”

Want to learn more?

• Read Talkdesk reviews on G2
• Find out why Talkdesk customers recommend Talkdesk
• Learn how Talkdesk can help with your contact center needs