Empleando la IA para brindar experiencias bancarias más inteligentes y personalizadas.

BankUnited es un banco nacional con sede en Miami Lakes, Florida y centros bancarios en Florida, área metropolitana de Nueva York y Dallas, Texas. El banco se enorgullece de fomentar una cultura emprendedora y colaborativa reuniendo a los mejores talentos, mentes innovadoras y audaces responsables de la toma de decisiones.

Talkdesk has enabled BankUnited to drastically improve customer service operations, enhance agent productivity, and increase customer satisfaction. The automation, call routing, and AI-driven quality features have driven efficiency, cost avoidance, and transformed the customer experience. Since implementing Talkdesk, BankUnited has seen enhanced brand and client loyalty, with clients expressing high satisfaction through direct communication. The integration of Talkdesk Financial Services Experience Cloud™ and products like Talkdesk Autopilot™, Talkdesk Copilot™, Talkdesk Identity™, and Interaction Analytics has been a fantastic success, leading to significant improvements in key metrics. Abandonment rates have dropped, net promoter scores and customer satisfaction scores have risen, and containment in the IVR has increased by 15-20%. These gains are largely driven by the way BankUnited has designed its customer journey and leveraged AI to efficiently route interactions to the right agents.