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Seminario en directo

Serie de seminarios web de febrero sobre las mejores prácticas de CX Innovators

Hero Webinar Cx Innovators Best Practice

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5 de febrero de 2025 | 9:00 a. m. PST | 12:00 p. m. EST

This monthly webinar series from Talkdesk showcases real-world success stories and expert advice from CX leaders to help you enhance customer experience, boost efficiency, streamline operations, drive business growth, and build meaningful connections.

Join us for the February edition of the CX Innovators Best Practice Series, where we’ll dive into groundbreaking CX success stories and strategies transforming the financial services industry!

In this interactive session, you’ll learn how:

  • Credit Union 1 integrated AI to enhance self-service with a 70% chatbot containment rate.

  • Municipal Credit Union (MCU) reduced call wait times by 66%, achieved 64% virtual agent containment, saved over $1M, and enhanced personalized member service.

  • To integrate top tips and tricks that will uplevel your CX, no matter your industry or job level l.


Ponentes

Cate Vanesse Speaker
Cate Vanesse

Director, customer marketing at Talkdesk

Garret Jorewicz Svp Member Experience
Garrett Jorewicz

SVP of member experience at Credit Union 1

Stuart Salembier Speaker
Stuart Salembier

VP of member experience at Municipal Credit Union