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How conversational AI will lead to customer-centric automation
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A new generation of AI-powered automation has emerged in the past few years, and this time it’s powered by conversational AI. The outputs are richer and go well-beyond solving simple tasks.
Jay Gupta – director of product marketing – AI, automation, and analytics – dives into the importance of customer-centric automation and how conversational AI will be leading that shift.
Join this session to learn:
- How AI-powered automation improves operational efficiency.
- Why designing automation around human language and behavior improves CX.
- Why frontline staff should be the custodians of AI and automation.
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Jay Gupta
Director of Product Marketing for AI, Automation, and Analytics en Talkdesk
