CX "Munch & Learn" - Elevating agent engagement

It’s no secret that call center turnover rates are among the highest in the workforce, even reaching upwards of 40% for some organizations. Add ‘the great resignation’ of the last six months, and contact centers are in for a serious challenge to retain talent. To better retain agents, it pays to start early with consistent and meaningful engagement – and not just from one source. Great employee engagement spans multiple areas, from team culture and community to technology and empowerment.

Led by leaders from Talkdesk, Hoopla by Raydiant, and Kustomer, join us for an hour-long discussion where we’ll cover best practices, tips, and tricks to help better engage and retain agents through four key facets of elevated employee engagement.

Attendees received a $25 meal gift card to enjoy over lunch, brunch, or any snack to munch on from this “Munch & Learn”! And, one attendee who submitted a question live was selected to win a wireless, noise-canceling headset!